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Given the following Impact settings and Alerts in a three node cluster that makes up the components of a Business Service, what is the overall service health of this Business Service?

A.

Critical

B.

Error

C.

Major

D.

Minor

E.

Warning

F.

Clear

The ServiceNow standard and shared set of service-related definitions that enable and support true service level reporting is known as what?

A.

Service level data model

B.

Business service data model

C.

Application service data model

D.

Common service data model

Where would you look to find and troubleshoot transactions and events that occur on your ServiceNow instance?

A.

em_event table

B.

System log module

C.

Event Mangement dashboard

D.

State management logs module

What is the primary function of enrich automation in Service Operations Workspace?

A.

To populate events with more meaningful information

B.

To manage team roles and permissions

C.

To transform and compose event rules

D.

To generate alerts populated with more meaningful information

Which is the best option to reduce latency issues when receiving events?

A.

Verify bucket field in em_event table > 0

B.

Verify event_processor_job_count = 2

C.

Verify event_processor_job_count = 0

D.

Verify event_processor_enable_multi_node = 2

In what sequence are events processed?

What are the possible actions available in alert management?

Choose 3 answers

A.

Execute remediation subflows

B.

Execute remediation workflows

C.

Launch applications

D.

Evaluate business rule

E.

Create a service catalog request

What is the preferred method of parsing in the Transform/Compose step of an event rule?

A.

Python

B.

Regex

C.

sed/awk

D.

JavaScript

What two key steps must be performed after creating a new connector instance? (Choose two.)

A.

Assign a MID Server to the connector

B.

Enter credentials for the connector

C.

Debug the connector

D.

Test the connector

E.

Activate the connector

When creating an alert management rule, where would you specify a workflow to resolve a given condition?

A.

From the Remediation tab

B.

From the Actions tab

C.

From the Launcher tab

D.

In the Related Links section