Weekend Sale - Limited Time 70% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: sntaclus

examout.co

What action to be taken if the product has no configurable attributes?

A.

Optimize data in the Install base Item table

B.

Create new child table for Install Base Item

C.

Group into existing extended Install Base Item table

D.

Store it in the baseline Install Base Item table

What feature does the Product Model and Catalog Items Relationship plugin enable?

A.

Agents are automatically proposed catalog items related to the chosen product on the case form

B.

Consumers can track what products they have purchased via the catalog

C.

It provides a contextual service catalog based on the customer’s subscribed services Most Voted

D.

Customer service managers can track the financial cost of customer’s subscribed services and the related requests

Customer Service Trending Topics is a capability that enables companies to use Predictive Intelligence to quickly pinpoint factors driving up case volume and act to mitigate them. Which of the following would be a benefit of using Predictive Intelligence Customer Service Trending Topics?

A.

A guaranteed reduction in call volume per month

B.

Eliminate the need for more traditional performance analytics

C.

Auto-generate clusters of cases that point to similar underlying issues

D.

Create root cause solutions for similar cases

What should be done if an attribute about an Install Base Item is merely for informational purposes?

A.

Include it in the entitlement details

B.

Track it as an Install Base characteristic

C.

Document it in the product manual

D.

Create a Install Base custom field

In case management. Parent Child Synchronization allows for which of the following:

A.

Synchronization of all child cases as well as children of child cases on all levels

B.

Child cases to be separated from Parent cases and will not be synchronized automatically

C.

Parent cases to automatically generate child cases when all fields are filled out thus, synchronized auto-population

D.

Enabling the Customer Service agent to create cases so that all the children cases can be managed by managing the parent case

What is the purpose of the sidebar feature in CSM Configurable Workspace?

A.

Enables managers lo discreetly monitor chats between agents and customers

B.

Enables agents to access response templates to help them resolve cases faster and more efficiently

C.

To enable agents to collaborate with other agents or Subject Matter Experts (SMEs) in real-time for faster case resolution

D.

Enables agents to keep information regarding details of the case visible at all times

What is a case?

A.

An individual record that handles and routes issues for internal users

B.

An Individual record that Is used to identity and create automation opportunities

C.

An individual record that is used to identify and resolve a question or issue for an external customer

D.

An individual record that handles and resolves incidents tor external customers