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A company intends bring work from anywhere culture in a bid to improve productivity. Their sellers use wide variety of devices with different form factors. The company currently uses one page layout to display opportunity record details to the sellers. The Regional Vice President of Sales is complaining about incorrect alignment of data in opportunity records, making it difficult for some sellers.

Which steps are recommended to rectify this?

A.

Use a custom LWC override for Opportunity view action, identify form factor onLoad action and display relevant layouts based on form factors.

B.

Use a visualforce override for Opportunity view action, identify the form factor onLoad action and display relevant layouts based on form factors.

C.

Use Dynamic Form to define different field sections applicable for different form factors of devices.

The corporate identity and access team needs to audit User setup in the Salesforce org.

Which permission should be granted to this team so they can perform their audit?

A.

View permission on the User object

B.

View All Users

C.

View All Data

Universal Containers’ organization wide-defaults model is Private for the Account object. A sales rep owns two opportunities in one Account. The Sales Rep profile has Create/Edit access to opportunity records.

Which level of access will the sales rep have to the related Account record?

A.

Read access

B.

Read/Create/Edit access

C.

No access

Universal Containers uses the standard Case object to track various support requests sent to servicing agents. Currently, the Case object has more than 400 fields. Eight different types of case processes have been established, each with a unique combination of statuses. The Director of Customer Service wants to ensure that servicing agents see only the required information specific to the case type they are addressing.

Which option is recommended to implement this requirement?

A.

Use Dynamic Forms with different field sections representing the relevant fields per case type, and control visibility of sections by Case Record Type value.

B.

Use different Page Layouts per case type, each representing the relevant fields per case type.

C.

Use a custom LWC to override the View action of the Case object, and a Custom Metadata Type to define the relevant fields per case type.

Mary is Joe's manager in the Role Hierarchy. The organization-wide default for a custom Invoice object is Public Read-Only, and Mary's profile is not granted the Read permission for the Invoice object.

Which action can Mary take on Joe's invoice records?

A.

Read/Write

B.

View Only

C.

None

Universal Containers (UC) has a partner community for its 200 distributors.

UC customer accounts are assigned an individual distributor. The organization-wide default setting for the custom Delivery object is Private.

How should an architect advise UC to grant all users at a distributor access to delivery records for all customers assigned to a particular distributor?

A.

Create a criteria based sharing rule that shares delivery records matching a distributor to the Distributor role in the Role Hierarchy.

B.

Create 2 criteria-based sharing rule that shares delivery records matching the Distributor to users of a Public Group created for the distributor.

C.

Create a Sharing Set for the Distributor profile to grant access to the Delivery object.

At Universal Containers, there's a team of auditors distributed throughout the organization that all need access to high-value opportunities.

With a Private sharing model, which option should an architect recommend when designing a solution for this requirement?

A.

Create a criteria-based sharing rule to grant a public group access to high-value opportunities.

B.

Add the auditors to the default Opportunity Team.

C.

Put the auditors at the highest level of the Role Hierarchy.

Universal Containers (UC) delivers training in 500 different regions. The UC operations users team manages course setup, scheduling, and trainer setup. The team members work at a regional level and report to an operations manager. The operations manager requested access to edit ALL scheduled courses owned by the operation users team.

How should this be achieved?

A.

The operations manager will get access to the scheduled courses by creating an ownership-based sharing rule and share the scheduled courses with the operations manager.

B.

The operations manager will get access to the scheduled courses owned by the operations users team defined in the Role Hierarchy.

C.

The operations manager will get access to the scheduled courses by creating a public group, and add the operations manager and the operations users team to the public group.

Universal Containers has implemented Customer Community with Customer Community Plus licenses for its distributors. Retail distributors have part-time agents who work for multiple distributors. Those agents should have access to other distributor accounts as well.

What should be configured to grant agents access to different distributor accounts?

A.

Create a sharing set to share distributor accounts with agents using account contact relationship.

B.

Use Apex sharing to share distributor accounts with agents using the Account__Share table.

C.

Create sharing rules to share distributor accounts with agents.

A consulting company uses the Salesforce mobile app for its field consultants and uses Case object to track customer specific consulting done by field consultants. The company also has a large number of customer service representatives who takes calls from customers on company issued desktops and uses case object to track customer issues and grievances. The company would like to capture images of customer site captured by field consultants while they are editing the case record during customer site visit. The Director of IT wants to minimize customization and promote reuseability of code artifacts wherever possible.

What recommendations should an architect give to the company to implement the image capture requirement, while ensuring customer that the service rep can continue to use same lightning pages they were trained to use?

A.

Use Lightning Component as an override for “Edit” action on mobile view allowing image capture feature. No Change required for desktop users.

B.

Use Lightning Component as an override for “Edit” action on lightning experience allowing image capture feature. Detect the form factor of the device and redirect the user to the default not overridden view.

C.

Create a separate button “Edit in Mobile”, which opens a custom lightning component that will allow field consultants to add an image. No change required for desktop users.