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You're the Primary Owner of your company’s Slack Business+ workspace. You need more assistance managing users and channels, so you task the Head of IT with these duties.

In order to be able to perform these duties, what is the role with the fewest privileges that the Head of IT should be assigned?

(Select the best answer.)

A.

Org Admin

B.

Workspace Admin

C.

Workspace Owner

D.

Member

You're a Workspace Owner for a Slack Business+ workspace.

The sales team wants to work with customers in Slack, but sales representatives change accounts frequently.

Which best practice process should you establish?

A.

Invite the customers to the respective existing account channels as Single Channel Guests and archive the channels when the relationship ends.

B.

Create new account channels and share them with the respective customers using Slack Connect.

C.

Create new account channels and add the respective customers as Single Channel Guests with an expiration date of 1 year.

D.

Create a new free Slack workspace and invite the sales and customer care teams as full members.

You're a Workspace Admin cleaning up inactive channels.

You find a channel inactive for nine months with important content and one member remaining.

What should you do?

A.

Notify the one channel member, then delete the channel.

B.

Notify the one channel member, then archive the channel.

C.

Notify the one channel member that you are keeping the channel active, but limiting posting permissions to admins only.

D.

Notify the one channel member, then rename the channel and add #archived as a prefix.

Your organization is choosing an identity provider (IdP) and preparing to launch Slack Enterprise Grid.

You want users to start working in Slack as soon as possible.

What is the best way to create new users so they can start working on your Enterprise Grid?

A.

Add all new users to your Enterprise Grid as guests, so their sign-in process is not disrupted after you choose an IdP and configure SSO.

B.

Use Slack's built-in authentication, which will prompt members to sign in using their email address and Slack password.

C.

Downgrade your Slack plan to Business+ and turn off SSO.

D.

Choose and configure your IdP before configuring single sign-on (SSO), since end users can't sign in to Enterprise Grid without SSO.

You're planning a surprise milestone birthday party for your Team Leader virtually.

Currently, the planning committee consists of two direct team members, with plans to invite cross-functional friends.

What should you do to facilitate the conversation?

(Select the best answer.)

A.

Create a new public channel for planning the birthday party, and add the planning committee as well as the cross-functional friends.

B.

Create a group direct message (group DM) with the two members of your team since they are the only ones involved in the planning process.

C.

Create a thread for planning in your existing team channel and @mention the team members on the planning committee.

D.

Create a new private channel for planning the birthday party, and add the planning committee as well as the cross-functional friends.

A company has recently implemented Slack, and many teams have started to use it instead of email. Admins want to help members be more productive in Slack without overwhelming them with too much training.

Which of the below would be the most effective way to increase members’ productivity in Slack?

A.

Show employees how they can request new apps to be installed in Slack.

B.

Train everyone on how to create Slack integrations.

C.

Allow employees to install social apps, like Giphy, that will help attract new Slack members.

D.

Connect tools they are already using, like Google Calendar or Box, to Slack.

Lindy leads an internal communications team.

Her team wants to use public channels to gain more transparency in their internal communication. Employees currently tend to default to private channels/direct messages out of habit. Lindy needs to show employees the benefits of public channels.

Which initiative should Lindy proceed with to drive behavioral change?

A.

Temporarily disallow the creation of private channels through the admin settings, and share an announcement in Slack stating why and describing the benefits of Slack’s search capabilities.

B.

Work closely with the executive team, and have them mandate public channel usage.

C.

Encourage executives to model this behavior and communicate in public channels themselves.

D.

Solicit the help of Slack admins and champions to plan a Slack Day focused on the benefits of public channels and how they unlock the power of Slack’s search capabilities.

Marianne, an Org Admin, hears feedback that it's difficult for her members to find channels. She regularly receives requests in the #help-slack channel from members who accidentally created duplicate channels because they weren't aware there was already a channel on a certain topic.

Which action should Marianne’s team take first to address the problem?

A.

Change her workspace settings to allow all members to archive channels.

B.

Standardize and communicate channel naming conventions.

C.

Encourage members to add a channel purpose and topic.

D.

Restrict new channel creation to admins only.

You're an Org Owner for a financial organization’s Slack Enterprise Grid.

Someone accidentally shared confidential financial statements in a public Slack channel.

You have since deleted the file; however, you want to track which users have downloaded the file from Slack.

What is the best way to do this?

(Select the best answer.)

A.

Use the Discovery APIs to export the required public channel data.

B.

Use the Audit Logs API to audit the file download action in the required public channel.

C.

Use the Audit Logs API to export the required public channel data.

D.

Use the Import/Export Data tool under workspace settings to export the required public channel data.

You're an Org Owner on your organization’s Slack Enterprise Grid instance. An employee recently quit, and there’s concern that the employee exported sensitive information prior to leaving. The security team wants to know what this former employee may have accessed.

What should you do? (Select the best answer.)

A.

Revoke the encryption key with the Enterprise Key Management (EKM) feature so that the data from the former employee's account is protected.

B.

Use the member analytics dashboard to confirm the former employee's account activity.

C.

Export the former employee's access logs from the admin dashboard.

D.

Access your security information and event management (SIEM) tool to view actions logged by the former employee.