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Cloud Kicks (CK), a large global organization, is rolling out a complex Salesforce Release to its staff located in offices around the world.

Which approach should the consultant recommend that CK use for training this audience?

A.

Leverage Trailhead and documentation.

B.

Conduct Train-the-trainer sessions.

C.

Configure In-App Guidance.

Cloud Kicks (CK) has recently rolled out Sales Cloud. CK uses an enterprise resource planning (ERP) system as its system of record for customer data. When an account has its first Closed Won

opportunity, the ERP system should be updated immediately from the account and opportunity records.

Which option should the consultant recommend to meet the requirement?

A.

Script the ERP to call a Flow endpoint every 5 minutes to fetch newly won opportunities and their related accounts.

B.

Implement Platform Events to publish Opportunity wins to the ERP, which will call back for opportunity and account Information.

C.

Create an Accounts with Opportunities report filtered on Opportunities won today that the ERP can subscribe to.

Cloud Kicks wants to implement a methodology to determine which current leads have the most in common with leads that have successfully been converted in the past.

How should the consultant meet this requirement?

A.

Use Lead Conversion Reporting.

B.

Use Einstein Lead Scoring.

C.

Create Cadence Steps.

A consultant is meeting with a new client to design a rollout strategy for its Sales Cloud implementation.

What should the consultant do during the planning stage to ensure a successful implementation?

A.

Identify which Salesforce features and functions to use.

B.

Design a prototype of the suggested solution.

C.

Define goals, metrics, project schedule, and sales processes.

Annual sales numbers change depending on renewal periods and new products. Sales managers at Universal Containers (UC) want to emphasize the importance of customer retention when

prioritizing the pipeline and customer engagement for the sales team.

Which metric should the consultant recommend to help UC emphasize

the importance of customer retention to the overall business strategy?

A.

Annual Contract Value (ACV)

B.

Total Pipeline Value

C.

Customer Lifetime Value (CLV)

Cloud Kicks wants to release product enhancements effectively to drive user adoption and have the greatest impact on the organization and users' day-to-day functions.

Which step should the consultant recommend to successfully manage changes and releases initiated by Salesforce?

A.

Collect input from stakeholders.

B.

Train end users after deployment.

C.

Prioritize executive requests.

Sales reps at Universal Containers receive leads that are generated from various channels. Lead quality varies greatly. Sales managers want the

sales reps to focus on the leads most likely to result in a sale.

What should the consultant recommend to meet this requirement?

A.

Implement a lead scoring strategy.

B.

Create list views to filter on each lead source.

C.

Implement lead assignment rules.

Universal Containers is planning to migrate two million account records and 10 million contact records from its existing legacy CRM application to Sales Cloud.

Which solution should the consultant recommend?

A.

Third-party tool

B.

Data Loader

C.

Data Import Wizard

Cloud Kicks' (CK) global sales operations team has to export reports from Salesforce and manipulate them in Excel to convert regional deals to the correct currency conversion. CK wants to

generate accurate reporting directly in Sales Cloud.

After enabling Advanced Currency Management, what should the consultant do next?

A.

Update currency values manually on a weekly basis.

B.

Show deal values in a user's default currency.

C.

Adjust currency conversion dynamically based on date range.

Cloud Kicks (CK) sells formal and athletic footwear lines. using Product Families on Products to associate each product to corresponding line. CK currently forecasts an Expected Revenue amount that combines all products together.

A.

consultant is assessing how CK can divide its forecasts by footwear line.

Which solution should the consultant recommend to improve CK's forecasts?

B.

Configure separate stages and sales processes for each Product Family.

C.

Configure a new Forecast Type on Opportunity Product grouped by Product Family.

D.

Configure a new Forecast Type on Opportunity grouped by Product Family.