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Universal Containers(UC) tracks customers in its Salesforce org as Contacts. UC plans to on-board a select set of existing customers to the UC community, without the need for users to self register.

How should a Community Cloud consultant accomplish this task?

Select one ormore of the following:

A.

Use data loader to export contacts and insert as Community users

B.

Use the Data Import Wizard to create users from contacts

C.

Enable Person Accounts and set the accounts as Community users

D.

Use the Salesforce Community user API to create users from contacts

The Universal Containers marketing department has approved a digital experience concept. The CTO has specified that all pages must always load within two seconds and be supported by older browsers.

What underlying Community infrastructure should the Community Cloud consultant utilise to build the Community?

Select one or more of the following:

A.

Tabs + Visualforce Community

B.

Salesforce Sites

C.

Koa or Kokua Community template

D.

Lightning Community

Universal Containers (UC) has rolled out a Customer Community where customers can ask andanswer questions. UC wants to ensure that customer questions are answered in a timely manner. How can the Administrator meet this requirement?

Select one or more of the following:

A.

Enable Knowledge and Articles

B.

Enable Entitlement and Milestone

C.

Enable Case Escalation rules

D.

Enable question-to-case functionality

Universal Containers is building a Customer Community.

What can the Administrator add to the Navigation Menu?

A.

Salesforce Objects, Community Pages, App Launcher, External URLs, FeatureTopics, Setup Menu

B.

Salesforce Objects, Topics, Community Pages, External URLs, Forecast, Menu Labels

C.

Salesforce Objects, Topics External URLs, Lightning Components, Community Pages, Menu Labels

D.

Salesforce Objects, Global Action, Community Pages, External URLs, Navigational Topics, Menu Labels

The product marketing team is revising its product data sheets and FAQ documentation to msupport major upgrades across the product line. Preliminary analysis shows the new articles have fewer views in the Partner and Customer Communities than expected.

What are three ways to increase the visibility of these Knowledge articles? Choose 3 answers

Select one or more of the following:

A.

Use the Recommendations component to promote specific articles to defined groups of users (Channels)

B.

Placehotlink URLs to these topics in the header component

C.

Create a new navigational topic for "New Products" and make sure the new articles are massigned to that user

D.

Make sure that the right fields in the Knowledge object are indexed to improve results in the Universal Search component

E.

Use the Featured Topics component to promote the topics related to these new articles

Universal Containers (UC) recently built a community for its customers. UC stores customer invoices outside of Salesforce. UC wants to allow customers to be able to search for and view the invoices immediately after creation. Which Salesforce feature should the Community Cloud consultant recommend?

Select one or more of the following:

A.

Files connect

B.

External services

C.

File sync

D.

Chatter and files

Universal Containers plans to use person accounts for the external consultants. They need to allow their consultants to register using the Community. How can aSalesforce admin enable this capability in the Community using configuration?

Select one or more of the following:

A.

Allowing users to self register and create a workflow to update contacts to Person Account

B.

Add a Person Account option to the user registration page and have the option selected by default

C.

Provide a link to a custom web page that allows external consultants to register and use Salesforce API to create Person Accounts

D.

Enable Allow External Users to self-register in a Community Management and leave the account field blank

Universal Containers builds a self-service Community. They need to delegate moderation activities (e.g. removing flags) as wellas editing and deleting content to certain members.

Which two things should the Salesforce Admin do to meet this requirement? Choose 2 answers.

A.

Assign the "Moderate Communities Feeds" permission to these members.

B.

Activate a moderation rule for certain members.

C.

Assign the "Moderate Communities Files" permission to these members.

D.

Activate "Allow Members to Flag" for certain members.

What are two advantages of setting up a custom domain for a Community? Choose 2 answers

A.

Better compatibility with DNS servers around the globe

B.

Better security at domain name registrars

C.

Better Search Engine Optimization

D.

Better company branding

The Community administrator at Universal Containers has received reports from users about not being able to see each other in the People tab. However, users are able to view other's conversations within groups of which they are a part. Why are users unable to see each other in the People tab?

Select one or more of the following:

A.

External users cannot view each other within Partner Communities

B.

Users did not approve each others' Friend Requests within the Community

C.

External users can only view eachother if they are in the same Account

D.

The Administrator has deselected Community User Visibility