Weekend Sale - Limited Time 70% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: sntaclus

Which configuration must An Agentforce complete for users to access generative Al-enabled fields in the Salesforce mobile app?

A.

Enable Mobile Generative AI.

B.

Enable Mobile Prompt Responses.

C.

Enable Dynamic Forms on Mobile.

What is true of Agentforce Testing Center?

A.

Running tests risks modifying CRM data in a production environment.

B.

Running tests does not consume Einstein Requests.

C.

Agentforce Testing Center can only be used in a production environment.

Universal Containers is evaluating Einstein Generative AI features to improve the productivity of the service center operation.

Which features should the Agentforce Specialist recommend?

A.

Service Replies and Case Summaries

B.

Service Replies and Work Summaries

C.

Reply Recommendations and Sales Summaries

An Agentforce Specialist is creating a custom action in Agentforce. Which option is available for the Agentforce Specialist to choose for the custom Agent action?

A.

Apex Trigger

B.

SOQL

C.

Flows

Universal Containers (UC) has configured an Agentforce Data Library using Knowledge articles. When testing in Agent Builder and the Experience Cloud site, the agent is not responding with grounded Knowledge article information. However, when tested in Prompt Builder, the response returns correctly. What should UC do to troubleshoot the issue?

A.

Create a new permission set that assigns "Manage Knowledge" and assign it to the Agentforce Service Agent User.

B.

Ensure the assigned User permission set includes access to the prompt template used to access the Knowledge articles.

C.

Ensure the Data Cloud User permission set has been assigned to the Agentforce Service Agent User.

Universal Containers recently launched a pilot program to integrate conversational AI into its CRM business operations with Agentforce Agents. How should the Agentforce Specialist monitor Agents’ usability and the assignment of actions?

A.

Run a report on the Platform Debug Logs.

B.

Query the Agent log data using the Metadata API.

C.

Run Agent Analytics.

An Agentforce at Universal Containers is working on a prompt template to generate personalized emails for product demonstration requests from customers. It is important for the Al-generated email to adhere strictly to the guidelines, using only associated opportunity information, and to encourage the recipient to take the desired action.

How should the Agentforce Specialist include these instructions on a new line in the prompt template?

A.

Surround them with triple quotes (""").

B.

Make sure merged fields are defined.

C.

Use curly brackets {} to encapsulate instructions.

What is An Agentforce able to do when the “Enrich event logs with conversation data" setting in Agent is enabled?

A.

View the user click path that led to each copilot action.

B.

View session data including user Input and copilot responses for sessions over the past 7 days.

C.

Generate details reports on all Copilot conversations over any time period.

When a customer chat is initiated, which functionality in Salesforce provides generative AI replies or draft emails based on recommended Knowledge articles?

A.

Einstein Reply Recommendations

B.

Einstein Service Replies

C.

Einstein Grounding

Universal Containers (UC) currently tracks Leads with a custom object. UC is preparing to implement the Sales Development Representative (SDR) Agent. Which consideration should UC keep in mind?

A.

Agentforce SDR only works with the standard Lead object.

B.

Agentforce SDR only works on Opportunities.

C.

Agentforce SDR only supports custom objects associated with Accounts.