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The sales manager at Cloud Kicks (CK) wants to make sure the accounts that CK serves are happy. One way they track this is by how many open cases an account has with CK. The sales manager asks CK's administrator to build a report to show Accounts with Open Cases.

What report type would this be?

A.

Bucket Report

B.

Joined Report

C.

Summary Report

D.

Matrix Report

An administrator has a request to create a Next Steps field for users to document what they need to do next on a lead. The field should allow users to format the text and be mapped to an opportunity when converted.

What type of field will satisfy these requirements?

A.

Formula (Text)

B.

Text Area (Long)

C.

Text Area

D.

Text Area (Rich)

Cloud Kicks has a Process Builder which should trigger upon a status change from on approval process. The Process Builder triggers if the status is updated manually, but not as a result or the approval process update.

What could the administrator do to troubleshoot the issue?

A.

Check the Approval Process to make sure it is on the correct version.

B.

Check the Reevaluate Workflow Rules After Field Change box on the Approval Process Field Update Action.

C.

Turn Recursion the Process Builder under the Advanced Settings so the Process Builder fires again.

D.

Change the value with a Specific New Field Value so the Process Builder knows what value to look for.

Cloud Kicks wants its sales reps to always use the same full zip code format with a hyphen where applicable.

What should the administrator implement to help ensure consistent formatting?

A.

Edit the standard field length to five characters.

B.

Add a quick create function for the sales reps to use.

C.

Create a REGEX function to use in a validation rule on the field.

D.

Add a help text instructing the sales rep on how to enter this field.

An administrator at Universal Containers has been asked by the compliance team to understand end track various sensitivity levels for its data In Salesforce. The administrator has enabled Data Classification end configured appropriate sensitivity levels. The compliance team would Ike a report showing field level sensitivity and classification.

What should the administrator recommend?

A.

Run the standard Data Classification report.

B.

Create a custom Entity Definition and Held Definitions report type.

C.

Use the Data Classification Metadata list view.

D.

Configure a custom Data Classification and Metadata report type.

Ursa Major Solar has a junction object that connects Docs with Solar Panels. The administrator needs users to be able to see all the solar panels that a Dot is related to. Users already have access to the Bot and the Junction, but not the Solar Panel object.

What access docs the user need to be able to see the solar panel records?

A.

Read permission is required on both master records.

B.

Access permission Is not required on either master record.

C.

Create permission Is required on both master records.

D.

Read permission is required on at least are master record.

A user is getting an error when attempting to merge two accounts. The administrator checks the

profile to see the user has Read/Write permission on Accounts and is the owner of both records.

What is preventing the user from completing the merge?

A.

Only administrators have permission to merge records.

B.

The user is assigned to the wrong territory.

C.

The Account matching rules are not set.

D.

The Delete permission is missing on the user for Accounts.

How should an administrator accomplish this?

A.

Make record-triggered flows whenever Equipment records are created, modified or deleted.

B.

Write record-triggered ftews whenever Room records are related, modified, or deleted.

C.

Configure a ral-up summary field on Equipment.

D.

Create a roll-up summary field on Room.

Cloud Kicks (CK) has an email parsing tool. CK wants to ensure that when certain field are updated, the Case Owner is notified by email.

What should the administrator use to email the Case Owner?

A.

Email-to-Case

B.

Outbound Message

C.

Before Save Flow

D.

After Save Flow

AW Computing has several service plans it offers with its laptops. Management wants the sales team to focus on bringing in new business and to have the creation of the renewal opportunity for the service plans happen automatically.

What approach should the administrator take to automate the renewal process7

A.

Configure a time-based workflow to send an email reminder to the sales rep when the service plan expires.

B.

Create a dynamic Lightning page with rich text to remind the rep to create a renewal opportunity when the opportunity is closed won.

C.

Create a validation rule to prevent the rep from closing the opportunity until a renewal is associated.

D.

Configure a flow that will create the renewal based on the closed-won date and opportunity line items.