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A large retail company opens a distribution center directly across the street from a small competing firm's distribution center and posts a sign advertising open entry-level positions. The plant manager of the small firm notices that the sign indicates the advertised salary is higher than what the firm pays its entry-level employees. The plant manager is concerned employees will leave the firm to seek work at the competing company. The plant manager notifies the HR manager of the pay differences and requests immediate pay matching for all entry-level employees. The HR manager sets up a meeting with the plant manager, compensation manager, and HR business partner to discuss the issue. They decide to increase base pay to match the competitor's base pay but only for a subset of entry-level roles identified as critical. They also decide to put the pay increase into effect immediately, and the HR manager agrees to monitor the situation over the next three months.

How should the HR manager analyze the impact of the pay increase on entry-level employees over the three-month period?

A.

Set up interviews with entry-level employees to identity factors responsible for the retention of current employees.

B.

Track whether conversion rates from applicant to employee increase for entry-level positions.

C.

Track online reviews about the company by employees and candidates.

D.

Administer a job satisfaction survey to compare responses of employees who satisfy their pay and those who did not.

Which is the best approach to improve a benefit program's impact on employee retention?

A.

Targeting benefits to the needs of specific groups

B.

Increasing awareness of available benefits

C.

Assessing benefit efficiency and cost-effectiveness

D.

Implementing new benefits based on benchmarks

The executive leadership team at a global IT company with over 300,000 employees in 140 countries decides they want more information about the state of the talent at the organization. They are concerned that they do not have enough insight about the talent pool across the organization. This has prevented HR from identifying and planning for retention risks and has caused delays in filling critical positions. Additionally, leaders across the organization lack an effective way to identify the best staff for their teams and must rely on recommendations from others. The VP of HR is asked to identify a talent management software solution and oversee its companywide implementation.

Which action should the VP of HR take first to identify a talent management software solution?

A.

Contact colleagues at similar organizations to ask which software solution they use.

B.

Ask the IT department for information related to the technological constraints of the organization.

C.

Conduct a needs analysis to understand the requirements needed to address the current risks.

D.

Determine the budget available for the purchase and implementation of the software system.

A company has grown into a midsize organization and has retained its legacy staff throughout the years. Hiring has increased introducing a new demographic landscape and disrupting employee morale. Which is the most effective solution for the HR director to recommend?

A.

Offer longer-tenured employees early retirement packages comparable with the market.

B.

Conduct a job analysis evaluating whether employees remain qualified for jobs.

C.

Evaluate training and development opportunities for employees with outdated skills.

D.

Establish an intergenerational mentoring program to increase collaboration.

Which activity expands an employee's job by providing more control responsibility, and discretion?

A.

Shadowing

B.

Job enrichment

C.

Succession planning

D.

Job enlargement

An HR director is hired to address the executive team's concerns about negative workplace culture and its impact on financial performance. During an initial investigation the HR director discovers that the two division directors often fail to communicate with each other and their employees. Each division maintains separate workplace policies, and the workspaces for the divisions are spread out across multiple floors. For employee management, the director of the client services division is assisted by a small HR team. The director of operations does not work with the HR team and instead uses company funds to seek employee management advice from an executive coach, who has no official coaching training. The HR director suspects facilitating change at the company will be challenging because engagement data indicates many employees distrust the company’s leadership and HR.

The HR director discovers that many employees lost trust in HR after an HR manager read sensitive emails from employees out loud during a company meeting. How should the HR director address this?

A.

Meet with the HR manager to discuss the effects of these actions on employee morale.

B.

Mentor the HR manager about effective communication techniques.

C.

Issue a companywide statement that describes the company's privacy practices.

D.

Document a formal warning in the HR manager's personnel file.

Which recruitment method yields applicants that have the best understanding of the advertised job opening and what it entails?

A.

Career fair

B.

Direct mailing

C.

Third-party recruiting

D.

Employee referrals

When designing a compensation bonus structure for an international company, it is most important for the VP of HR to analyze which cultural values in each region?

A.

Individualism versus collectivism

B.

Masculinity versus femininity

C.

Low power versus high power distance

D.

Long-term versus short-term orientation

A nonprofit health care facility conducts an engagement and culture survey, and the results indicate that employees throughout the organization believe leadership engages in favoritism by providing unequal opportunities for staff. General perceptions of the company's culture are poor, and many employees report intentions to leave their jobs. Several additional concerning findings are isolated to the philanthropic department, which is responsible for acquiring donors and securing charitable partnerships. Employees from this department report poor working relationships among staff, including gossiping and bullying among co-workers. Although the leadership team is aware of the poor working relationships in the philanthropic department, they have not asked the department director to address the issues because of the department's outstanding performance in recent years. However, after considering the recent survey results the leadership team decides to initiate a project to address the culture issues at the facility overall and within the philanthropy department specifically. The operations VP will oversee the project and ask an HR business partner (HRBP) to lead the project. The VP of operations requests that the HRBP collect additional survey data and conduct focus groups during the first phase of the project.

Although the leadership team initiated the project, a few members express concerns that the project is not a good use of the facility's funds. They are skeptical that the project will lead to any tangible benefits for the facility. Which action should the HRBP take to address the leadership team's opposition to the project?

A.

Finish gathering data for the project before addressing the leaders' concerns.

B.

Compile case studies of real-world examples where poor company culture resulted in organizational failure.

C.

Justify the investment in the project by highlighting the return on investment in relation to costs of turnover.

D.

Provide examples of steps the facility may choose to take to improve company culture during later phases of the project.

Which step should an HR professional take first when an employee submits a verbal or written allegation that a supervisor is creating a hostile work environment?

A.

Assure the employee that all information gathered from witnesses will remain confidential.

B.

Reduce the employee's work schedule temporarily until the investigation is complete.

C.

Transfer the employee to another work group while the investigation proceeds.

D.

Meet with the employee and supervisor to discuss the allegation.