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What are some of the available options to create dashboard reports? Note: There are 2 correct answers to this question.

A.

Use pre-assembled queries.

B.

Modify an existing query or create a new query.

C.

Import queries.

D.

Use pre-assembled reports.

You are an administrator responsible for maintaining settings at account and company level. Which of the following settings do you maintain at company level? Note: There are 2 correct answers to this question.

A.

Password policy

B.

Screen configurations

C.

Business rules

D.

User groups

For which steps of the end-to-end service process is SAP Field Service Management responsible? Note: There are 2 correct answers to this question.

A.

Customer feedback management

B.

Mobile service execution

C.

Workforce management

D.

Ticket and case creation

What are some functionalities of the SAP Field Service Management solution? Note: There are 2 correct answers to this question.

A.

Service level agreement

B.

Ticket routing rules

C.

Customer self-service

D.

Automated scheduling

Which key concepts are applied to ensure a secure cloud connection when accessing Field Service

management?

Note:There are 2 correct answers to this question.

A.

SSL-Encrypted cloud communication

B.

Hardware redundancy control

C.

Outage Protection

D.

Sophisticated Cloud Service Firewall

How does the data loader help you prepare and send data to the SAP Field Service Management cloud database?

Note: There are 2 correct answers to this question.

A.

You can use it to define and upload new custom data objects.

B.

You can use it to download a template for a selected data object type.

C.

You can use it to upload a formatted and populated data record file.

D.

You can use it to download a list of master data object records.

What are prerequisites when integrating FSM with SAP CRM? Note: There are 2 correct answers to this question.

A.

Define value mapping for product types

B.

Define Moment set

C.

Configure workflow step

D.

Setup IFIows in CPI

After an existing template has been modified and released, what options are given to the user? Note There are 2 correct answers to this question.

A.

Deactivate other versions.

B.

Delete other versions.

C.

Reactivate other versions.

D.

Export other versions.

What can you set in a scheduled business rule? Note: There are 2 correct answers to this question.

A.

Condition

B.

Notification

C.

Frequency

D.

Order

How would a field service technician update the service assignment status?

A.

By adding a checklist

B.

By navigating to the address on the service assignments

C.

By opening the service assignments

D.

By setting the relevant workflow step