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Which service objects can you display on an installed base? Note: There are 2correct answers to this question.

A.

Maintenance plan

B.

Ticket

C.

Warranty

D.

Contract

Which model can be used for ABAP cloud-native development?

A.

The SAP S/4HANA Cloud Extensibility Model

B.

The ABAP Cloud Development Model

C.

ABAP RESTful Application Programming Model

Which of the following are benefits of ticket hierarchies in SAP Service Cloud? Note: There are 2correct answers to this question.

A.

You can link multiple tickets to a customer hierarchy using the Grouping feature.

B.

You can change the status of multiple sub-tickets from the main ticket.

C.

Changing the customer in the main ticket updates the customers in the related sub-tickets.

D.

Opening the main ticket allows you to see all the connected sub-tickets.

Which restriction rules can you use to control the access to an installed base? Note: There are 2correct answers to this question.

A.

Business role

B.

Territories

C.

Measurement and reading

D.

Employee

What are the advantages of using the mashup approach when integrating an SAP BusinessObjects BI system? Note: There are 2correct answers to this question.

A.

Data can be accessed in real time.

B.

Existing reports can be reused.

C.

Security issues with mashups outside of the corporate network are rare.

D.

Offline access is available.

Which of the following objects can you assign to an installed base? Note: There are 2correct answers to this question.

A.

Skills

B.

Measurements

C.

Registered products

D.

Service contracts

You have determined that one of your products has a known fault. You want to ensure that all cases

with that product are automatically assigned to the escalation team. Which feature in SAP Service

Cloud Version 2 would you use to do this?

A.

Notifications

B.

Case routing

C.

SLA

D.

Service categories

Where can you keep track of new and modified knowledge base articles?

A.

Knowledge base fine-tuning activity

B.

Solution finder

C.

Broadcast

D.

Feed

Which of the following apply to time recording? Note: There are 3correct answers to this question.

A.

Automatic time recording can be done by choosing "Start recording" and "Stop recording".

B.

Time sheets can be submitted for approval.

C.

You can activate Microsoft Outlook integration for time recording.

D.

Code list restrictions are not possible for the Time Type field.

E.

Time recording can be done without assignment to a ticket.

Which options are features within the Analytics framework? Note: There are 3correct answers to this question.

A.

You can use Dashboard Designer to join KPIs to a new data source.

B.

You can create new custom reports based on joined data sources.

C.

You can assign reports to business roles.

D.

You can use a mashup to access SAP BusinessObjects BI offline.

E.

You can add custom fields in data sources and reports.