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Which fields can be used to maintain service levels? Note: There are 2correct answers to this question.

A.

Due Date

B.

Custom fields

C.

Priority

D.

Category

In the ticket, no warranty is determined for a registered product. What might be the cause?

Note: There are 2correct answers to this question.

A.

The registered product is not assigned to an installed base.

B.

The warranty is not assigned to an installed base.

C.

The warranty is not assigned to a registered product.

D.

The warranty is expired.

Which tools can you use to create new accounts in SAP Service Cloud? Note: There are 2correct answers to this question.

A.

Data Workbench

B.

Workflow rules

C.

Mass Change Account Data

D.

Manual migration

Which of the following elements can you configure for the object ticket using the fine-tuning function?

A.

Ticket routing

B.

Milestones

C.

Skills

D.

Parties involved