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Which type of categories can be used in the service catalog? Note: There are 3 correct answers to this question.

A.

Incident category

B.

Warranty category

C.

Service category

D.

Cause category

E.

Maintenance category

A maintenance plan is created with the condition "Every 5 weeks". Based on this condition, a ticket is created on

March 1, but ticket processing is delayed.

Which option should you enable on the ticket template to avoid creation of multiple tickets?

A.

Consider ticket resolved on date

B.

Consider contract status

C.

Consider maintenance plan condition

D.

Consider delay

Which of the following options can be used to control the access rights of a user in transactions? Note: There are 2 correct answers to this question.

A.

Activate Scoping Item Determination for Territory Owner in Transaction

B.

Usage of Delegates

C.

Assign Restriction Rules

D.

Configure Work Distribution Rules for Employees

Which objects can be used within ticket creation to automatically determine the registered product?

A.

Installed Base

B.

Installation Point

C.

Warranty

D.

Product

Which of the following scoping questions needs to be flagged to enable automatic ticket creation based on incoming e-mails?

A.

Do you want to support e-mail channels for corporate accounts?

B.

Do you want to enable agents to respond to tickets using an external e-mail client?

C.

Do you want to enable internal memos for tickets?

D.

Do you want to download an add-in for Microsoft Outlook?