Free Practice Questions for SAP C_C4H22_2411 Exam

In SAP Emarsys, the Email Campaign Update functionality allows users to apply modifications made to a template across multiple existing email campaigns that were created using that template. This ensures consistency and saves time by eliminating the need to manually update each campaign individually.​

B. New elements in a template will be available for use in all campaigns once they have been distributed using campaign update.When new elements or changes are added to a template, utilizing the Campaign Update feature distributes these modifications to all associated campaigns. This means that any new content blocks, design changes, or structural adjustments made to the template become immediately available in all campaigns linked to that template once the update is executed. ​help.emarsys.com

C. A network connection during a campaign update can result in a failed save attempt.The stability of the network connection during the campaign update process is crucial. Interruptions or instability in the network can lead to failed save attempts, causing the update process to fail. In such cases, the email content remains unaffected, but the affected campaigns may not send out emails as intended. Users are advised to retry the update process or manually apply the template changes to the affected campaigns. ​help.emarsys.com

E. Opening a campaign with a previous template version will prompt to update the campaign.If a campaign was created using an older version of a template and that template has since been modified, opening the campaign will trigger a prompt notifying the user of the available updates. This allows users to decide whether to apply the latest template changes to the campaign, ensuring that all campaigns can be kept up-to-date with the most recent design and content standards. ​

Incorrect Options:

A. A modification to the campaign template will update all batch campaigns.This statement is incorrect because simply modifying a template does not automatically update all batch campaigns. The Campaign Update feature must be explicitly used to apply template changes to existingcampaigns. Without initiating this process, the campaigns remain unchanged despite modifications to the template. ​help.emarsys.com+1help.emarsys.com+1

D. Changes made to a template can be reversed by performing a rollback to the previous version.This statement is incorrect because once changes are made to a template and distributed using the Campaign Update feature, they cannot be automatically rolled back to a previous version.

To integrate SAP Emarsys with SAP Customer Data Platform (CDP), the API user must have permissions to manage contact data, as this is a core aspect of the integration:

Option D (contact.create):Correct. This permission allows the API user to create and update contacts, which is essential for syncing contact data between Emarsys and CDP.

Option A:Incorrect. account.create is for managing accounts, not relevant to CDP integration.

Option B:Incorrect. field.view only allows viewing field definitions, not data manipulation.

Option C:Incorrect. campaign.sent is for retrieving campaign data, not contact syncing.The SAP Emarsys API Documentation and CDP integration guide specify contact.create as a key permission for this use case.References:SAP Emarsys API Documentation - "API Permissions" (https://dev.emarsys.com/ ), SAP Help Portal - "SAP CDP Integration".

For unique contact identification in SAP Emarsys:

Option A:Correct. Email address is a primary unique identifier, widely used.

Option C:Correct. External ID (e.g., CRM ID) is recommended for integration and uniqueness.

Option D:Correct. Emarsys internal ID ensures uniqueness within the platform.

Option B:Incorrect. Phone numbers can change or be non-unique (e.g., shared).

Option E:Incorrect. First and last names are not unique identifiers.The SAP Emarsys Help Portal under "Contact Management" recommends these identifiers.References:SAP Emarsys Help Portal - "Contact Management" (https://help.emarsys.com/ ).

For updating contacts via the SAP Emarsys API:

Option C (PUT):Correct. The PUT method is used to update existing contact records by specifying the contact ID and new data.

Option A:Incorrect. POST is for creating new resources, not updating existing ones.

Option B:Incorrect. DELETE removes contacts, not updates them.

Option D:Incorrect. GET retrieves data, not modifies it.The SAP Emarsys API Documentation under "Contact Endpoints" specifies PUT for updates.References:SAP Emarsys API Documentation - "Contact API" (https://dev.emarsys.com/ ).

For product data imports in SAP Emarsys:

Option A:Correct. Redundant white spaces are trimmed unless quoted, ensuring consistent parsing.

Option D:Correct. Commas are the standard separator for multi-value fields like categories.

Option B:Incorrect. Password protection isn’t a supported feature for uploads; security is via SFTP/HTTPS.

Option C:Incorrect. Values are case-sensitive in product feeds (e.g., "Women" ≠ "women").The SAP Emarsys Help Portal under "Product Catalog Import" confirms these rules.References:SAP Emarsys Help Portal - "Product Catalog" (https://help.emarsys.com/ ).

Mobile Engage push token issues in SAP Emarsys:

Option B:Correct. An outdated app certificate (e.g., APNs, FCM) can invalidate tokens, preventing delivery.

Option D:Correct. An invalid personalization token in the message can cause delivery failures.

Option E:Correct. An outdated app version may not refresh tokens correctly, leading to errors.

Option A:Incorrect. Campaign criteria affect targeting, not token validity.

Option C:Incorrect. Segment criteria define recipients, not token-related delivery.The SAP Emarsys Help Portal under "Mobile Engage" lists these as common issues.References:SAP Emarsys Help Portal - "Mobile Engage" (https://help.emarsys.com/ ).

Below is the seventh batch of 10 questions (61-70) related to SAP Emarsys, with answers verified against official SAP Emarsys documentation as of March 07, 2025. Each question follows the requested format, including a comprehensive explanation and references to official SAP sources where applicable.

This question pertains to SAP’s clean core strategy (more S/4HANA-focused but interpreted here):

Option A:Correct. Integrating clean core practices across processes ensures minimal customizations and standard adherence.

Option B:Correct. A strong organizational and technical foundation supports clean core transformations.

Option D:Correct. Release management ensures updates align with clean core principles.

Option C:Incorrect. While roles matter, a "process transformation office" is not a specific SAP principle.

Option E:Incorrect. Housekeeping is operational, not a guiding principle.The SAP Help Portal under "Clean Core" lists these principles, adapted here for context.References:SAP Help Portal - "Clean Core Strategy" (https://help.sap.com/ ).

In SAP Emarsys Event Attribution, a sequence-based conversion requires all events to occur within the attribution window:

Option B:Correct. The wishlist event occurred 8 days before the add-to-cart event, exceeding the 7-day window. Only the add-to-cart event (last touch) falls within the window relative to itself, but the sequence requires both events to be within 7 days of each other.

Option A:Incorrect. The sequence defines the conversion (Wishlist + Add to cart), not a purchase, unless specified otherwise.

Option C:Incorrect. A sequence can have 2 events; 3 is not a requirement.

Option D:Incorrect. The add-to-cart event did occur within the window (day 8), but the wishlist event (day 0) did not relative to it.The SAP Emarsys Help Portal under "Event Attribution" explains attribution windows and sequence rules.References:SAP Emarsys Help Portal - "Event Attribution" (https://help.emarsys.com/ ).

Open Data in SAP Emarsys allows integration of external data:

Option A:Correct. An Open Data project can be connected to multiple Emarsys tenants for centralized data use.

Option C:Correct. Data can be automatically exported for use in third-party BI tools via APIs or scheduled exports.

Option E:Correct. Users can upload additional data (e.g., custom datasets) into Open Data for enrichment.

Option B:Incorrect. There’s no strict 10 MB export limit; limits depend on configuration, not a fixed size.

Option D:Incorrect. Open Data requires specific setup, not just any business email account.The SAP Emarsys Help Portal under "Open Data" confirms these capabilities.References:SAP Emarsys Help Portal - "Open Data" (https://help.emarsys.com/ ).

The Store Reporting dashboard in SAP Emarsys (via Smart Insight) includes:

Option C (Store Revenue):Correct. Total revenue per store is a key metric.

Option D (Store Purchases):Correct. Number of purchases per store is tracked.

Option E (Average Purchase Value):Correct. Average order value per store is available.

Option A:Incorrect. "New Store Revenue" isn’t a standard metric; it’s just "Store Revenue."

Option B:Incorrect. Refunds are not typically detailed in Store Reporting.The SAP Emarsys Help Portal under "Store Reporting" lists these metrics.References:SAP Emarsys Help Portal - "Smart Insight - Store Reporting" (https://help.emarsys.com/ ).

Below is the eighth batch of 10 questions (71-80) related to SAP Emarsys, with answers verified against official SAP Emarsys documentation as of March 07, 2025. Each question follows the requested format, including a comprehensive explanation and references to official SAP sources where applicable.