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Client XYZ Corp implemented Pega Customer Service.

A customer service representative (CSR) needs to launch multiple applications to manually update information to keep dam synchronized across systems. The applications are built in different technologies, decreasing the CSR's efficiency in handling customer requests. The client has a requirement to launch all applications from the PLCJA Customer service application. The client requires that data Mows to and from the Pega Customer Service application to the other applications used by the CSR. Changes made in any one of the systems is reflected in other relevant systems. This results in the CSR handling customer requests more efficiently and spending less time manually updating dependent applications.

Which Pega capability do you recommend to support this requirement?

A.

Use Robotic Desktop Automation.

B.

Use SOAP/REST services to update the information.

C.

Use SQL connectors to update the data.

D.

Use Robotic Process Automation.

What two features do activities and functions share? (Choose Two)

A.

Ability to be circumstanced

B.

Ability to be parameterized

C.

Ability to be called directly from a decision table

D.

Ability to be versioned

what configuration is required to control which nodes in a cluster an agent runs.?

A.

assign the agent to a specifie category.

B.

associate the agent to specific node type.

C.

use a custom queue for the agent

D.

create agent schedules on applicable nodes.

Customer information is captured in an application. Corporate policy states that private information be secured and only visible to a limited users.

Which configuration do you recommend?

A.

Use a visible when rule for the properties displaying sensitive information.

B.

Create an access control policy restricting access to the sensitive information.

C.

Configure an access deny rule restricting access to the sensitive information.

D.

Move sensitive information to separate sections and apply a privilege to the sections.

BigCo receives complaints from existing customers and new prospects that BigCo representatives contact them with irrelevant offers and products.

Which two Pega solutions do you suggest to help solve this problem? (Choose Two)

A.

Pega Marketing

B.

Pega Customer Service

C.

Robotic Process Automation

D.

Customer Decision Hub

When do you use the load-datapage activity method?

A.

To refresh a data page

B.

To queue the data page for a default agent

C.

To initiate the loading of a data page

D.

To run a connector asynchronously

Default application settings are shown in the image. What two edits do you make to the advanced configuration based on information in the reading passage? (choose two)

A.

Deselect Create demonstration users'',

B.

Edit the Division name to UK'',

C.

Edit the organization name to BCO

D.

Select Framework'' as the Application structure.

E.

Select Framework

Which three actions do you recommend to address their performance issue and ensure optimal application performance in the future? (Choose Three.)

A.

Dedicated a node to background processing.

B.

Review application environment sizing.

C.

Remove embedded dashboard reports from the manager portal.

D.

Minimize the usage of robotic automations.

E.

Review selection criteria of agent activities.

You need to create custom workspaces for the manager and for the Customer service representative (CSR), Also, you are asked to display some properties in custom formats that arc not supported by Pega.

Which approach satisfies these requirements?

A.

Each access group can use separate portals, harnesses, and sections. Use Specialty Components and use XML to pass data.

B.

Level age the Case Manager and Case Worker as reference points to create new portals, if required. Use Special Components and use JSON to pass data.

C.

Create different harnesses for each user's workspace. New portal rules are not needed. Define Specialty Components and use JSON to pass data.

D.

Identify the functionality required for each portal. Customize the portal either by modifying the section or harness. Use Specialty Components and use XML to pass data.

What are two valid reasons for defining a case type within a case type-specific ruleset? (Choose

A.

Case-specific rulesets make it easier to rebase ruleset versions.

B.

Each branch ruleset can be associated to case-specific user stories.

C.

The ruleset can be added to the ruleset stack for multiple applications.

D.

The case type might be converted to a component application in the future.