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In the Travel booking case type, if a passenger indicates that they are traveling with a service animal, they must document the type. size, and age of the animal How do you configure the case life cycle to meet this requirement?

Available Choices (select all choices that are correct

A.

Create a Service animal accommodation child case that is automatically resolved if the passenger is not traveling with a service animal

B.

Apply an optional action to the Travel booking case type to allow the passenger to provide the information as needed

C.

Add an Identify service animal process within the Travel booking case life cycle and apply a condition to determine when to run the process

D.

Configure a validation rule in the Travel booking case type settings to check whether the passenger is traveling with a service animal

You configure a service level to adjust assignment urgency to 100 when the goal interval lapses How does the assignment urgency impact the deadline and passed deadline intervals?

Available Choices (select all choices that are correct

A.

Urgency value continues to increment as configured.

B.

Urgency value remains at 100 but other service level processing continues

C.

Service level processing is halted until the assignment is completed

D.

The user is notified that the maximum urgency has been reached

ABC BankCorp wants to create a mobile app experience for users and CSRs for its Transaction Dispute application. Of the following requirements, which option requires you to configure distinct mobile app channels?

Available Choices (select all choices that are correct)

A.

CSRs can create other case type instances on the mobile app

B.

The mobile app supports all mobile phone operating systems

C.

Mobile app color palettes are different for users and CSRs

D.

The mobile app customizes currency units and date/time format according to the location of the users

A data page holds product information The data page's Reload if older Than field is set to 15 minutes

The data page is created at 06:12

At 06:20 the user requests product information

At 06:42 the user requests product information.

When is the data page reloaded?

Available Choices (select all choices that are correct)

A.

06:35

B.

06:42

C.

06:20

D.

06:27