In the Travel booking case type, if a passenger indicates that they are traveling with a service animal, they must document the type. size, and age of the animal How do you configure the case life cycle to meet this requirement?
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You configure a service level to adjust assignment urgency to 100 when the goal interval lapses How does the assignment urgency impact the deadline and passed deadline intervals?
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ABC BankCorp wants to create a mobile app experience for users and CSRs for its Transaction Dispute application. Of the following requirements, which option requires you to configure distinct mobile app channels?
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A data page holds product information The data page's Reload if older Than field is set to 15 minutes
The data page is created at 06:12
At 06:20 the user requests product information
At 06:42 the user requests product information.
When is the data page reloaded?
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