Free Practice Questions for Pegasystems PEGACPBA24V1 Exam

Comprehensive and Detailed Explanation From Exact Extract:

This question evaluates Pega Insights for data analysis.

A: Incorrect. Insights visualize data, not modify it. Extract: Pega Academy, Data Analysis – Insights: “Insights provide visualizations of existing data, not data modification.”

B: Correct. Insights can be shared among users for collaboration. Extract: Pega Academy, Data Analysis – Insights: “Insights allow sharing of data queries to support collaborative analysis.”

C: Correct. Insights transform queries into tables or charts. Extract: Pega Academy, Data Analysis – Insights: “Insights convert data queries into tables or visualizations for easier analysis.”

Comprehensive and Detailed Explanation From Exact Extract:

This question tests stage configuration for conditional skipping.

A: Incorrect. “Never skip” prevents automatic resolution when the customer declines. Extract: Pega Academy, Case Management – Stages: “Stages can be configured to skip based on conditions.”

B: Incorrect. Process-level conditions don’t control stage entry; stage conditions do. Extract: Pega Academy, Process Design: “Processes execute within stages, but stage entry is controlled by stage conditions.”

C: Correct. A skip condition on the Customer Survey Stage (e.g., survey interest = false) resolves the case. Extract: Pega Academy, Case Management – Stages: “A stage can be configured to skip with a custom condition, resolving the case if the condition is met.”

The name of Pega's business architecture design that aligns human intelligence and process automation with business logic to deliver high-value software solutions is Center-out.

Center-out Design:

This approach focuses on designing the core business logic and processes first (the "center") and then extending outwards to include the user interface (UI) and channels.

By centering on the core logic, Pega ensures that the most critical aspects of the business process are well-defined and robust. This approach supports scalability and adaptability as the system grows and evolves.

To meet the requirement that transaction disputes must be resolved within 3 days, you need to set the deadline in the service level agreement (SLA) to 3 days. The deadline specifies the maximum time allowed to resolve the transaction disputes, ensuring that the case is handled within the required timeframe.

The two field types that are specialized versions of the Query field type are:

A. Data reference:

This field type is used to reference data from an external source dynamically. It allows the application to pull in data as needed without storing it directly within the case.

D. Case reference:

This field type is used to reference another case within the Pega application. It is useful for linking related cases and managing dependencies between them.

Comprehensive and Detailed Explanation From Exact Extract:

This question tests data modeling.

A: Correct. Customer Support Case Type with Customer data object, and multiple Address and Credit Card instances. Extract: Pega Academy, Data Modeling: “Data objects can have multiple instances for lists, like addresses or cards.”

B: Incorrect. Lacks Customer data object. Extract: Pega Academy, Data Modeling: “Case Types reference primary data objects.”

C: Incorrect. Single instances don’t support multiples. Extract: Pega Academy, Data Modeling: “Multiple instances are needed for lists.”

Two statements about insights are true:

B. You can search for and select the fields that you want to include in an insight. This allows for customized data visualizations based on selected fields.

C. You can transform data queries into sharable visualizations, making it easy to share insights with others in the organization.