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You are developing a car maintenance application for a car service enter. Specific services are performed by different teams. Example services are oil changes, tire rotations, and windshield wiper inspections.

Which two configuration options perform the correct assignment routing? (Choose two.)

A.

Configure routing to a skilled work group using the appropriate skill parameters for the selected service

B.

Configure single level approval routing to a supervisor who assigns the task to the specific team

C.

Configure routing to use business logic to assign tasks to the appropriate team using the type of service

D.

Configure all assignments to route to the service manager who then assigns the tasks to the specific team

When processing an auto accident claim, the system requires three approvals: Approval from the adjuster who inspected the car, approval from the medical administrator who provided medical care to the insured, and approval from the insurance agent who verified the claim.

How do you implement this requirement so each approver can work independently?

A.

Create business logic to route to the different approvers

B.

Create three assignments and route to the appropriate approver

C.

Create an approval step with cascading approval

D.

Route to a workbasket where all three roles have access

Which requirement can you satisfy by using an optional action?

A.

An application randomly sends a survey to customers after case resolution.

B.

Reassign any Task that remains open after three days to another user.

C.

Allow a user to transfer a Case to another employee at any Stage.

D.

Require a separate approval Process whenever an order exceeds USD 10,000.

A manager has reviewed a case and has decided to increase the case urgency and escalate to HR. HR must review and respond within four business hours. Which three configuration options are needed to enable the manager to satisfy the requirements? (Choose three.)

A.

Provide a service level for the HR assignment

B.

Provide notification to HR requesting urgency be increased

C.

Provide a local action to transfer the assignment to another queue

D.

Provide a filed for urgency adjustment

E.

Provide escalation action to HR and resolve the case

In which two situations do you use a Data Transform? (Choose Two)

A.

Create properties after creating a Case.

B.

Create a Data Record.

C.

Reuse a property value in a different form.

D.

Copy data from one page to another.

Your client is planning their next Minimum Lovable Product (MLP) release.

Which three pillars of case design must the Pega Business Architect ensure are taken into account, to capture information for the release? (Choose Three)

A.

Personas and Channels

B.

Reports

C.

Case types

D.

Data and Interfaces

E.

Dashboards

A sales manager must be able to approve sales quote proposals by email and from their mobile devices. What do you implement this requirement?

A.

Add an Approve/Reject step and a Send Email step.

B.

Add an Approve/Reject step and enable email notifications on the case type.

C.

Add an Approve/Reject step and enable approval from email and mobile.

D.

Add an Approve/Reject step with mobile approval enabled and add a Send Email step.

In a job application case for a call center position, all customer service agents must speak English, but positions for Spanish, French, and German speakers are also available. During the interview process illustrated below, the Conduct Interview assignment task must be routed to an interview who speaks the same language as the applicant.

What is the best way to design routing so the correct interviewer is assigned the task?

A.

Route the job application to a specific queue using the Use business logic option

B.

Route the job application to a specific user using the Use business logic option

C.

Route the job application to an operator within a skilled group using the Specific user option

D.

Route the job application to an appropriately skilled operator using the Specific user option

Identify the Pega Express phase in which Pega Business Architects plan for future sprints by creating user stories with the Directly Capture Objectives (DCO) discipline.

A.

Adopt

B.

Discover

C.

Build

D.

Prepare

You are assigned to a Pega implementation project as a Pega business architect. Which task are you expected to perform?

A.

Identify the initial backlog of case types

B.

Organize the Project Kickoff meeting

C.

Identify the scope of the initial release

D.

Help to refine user stories ahead of a sprint