Consider the following scenario:
An employee submits a request to purchase equipment. The request is sent to the manager for review. Of approved, the request is forwarded to the Fulfillment department.
How do you name the step where the request is sent to the manager?
A manager requests a report that contains the following columns: Create Date, Case ID, Create Operator, and Work Status. You must sort the cases so the case with the most recent create date appears at the top of the list and descends in order.
How do you design the report definition to support this requirement?
The business process for an automobile insurance claim consists of the following phases:
• Submission: The customer contacts a customer service representative (CSR) to file the claim.
• Review: An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs.
• Repair: A third party performs the repairs on each vehicle, communicating with the adjuster and customer as necessary.
• Verification: After each vehicle repair, the adjuster closes the claim.
According to Pega best practices, which phase can you implement as a child case?
The 1 Field Type defines a field to access data stored in a Data Page. The 2 Field Type defines a field to access data users supply in the Case.
A car rental company provides luxury cars in certain geographical locations. According to policy, the rental request for a luxury car must be processed by an agent who is trained to rent luxury cars. Which routing approach do you use?
UCom wants its shopping website to share an update about order acceptance and expected delivery time. Which Automation Step is most suitable?
What type of Step typically requires contextual instructions?
Select and move the Business Architect tasks to the Journey Centric Delivery project order column and place them in the correct order.
You are asked to create a visualization that allows managers in the Customer Service division to track the number and status of Customer Support Request cases submitted over the last 30 days.
What is the process that you follow to create this visualization?
As a Pega Business Architect, with which three stakeholders do you collaborate to manage scope, timeline, and budget? (Choose Three)
