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The customer of a three-year program does not want to receive any intermediate details on the program. The program appears to be in trouble and the customer is concerned about a new system’s cost. The program manager has provided monthly performance reports throughout the program’s life cycle.

Which of the following would the customer be interested in reviewing?

A.

Estimate to complete

B.

Estimate at completion

C.

Original cost baseline

D.

Cost performance index

Which of the following types of floats are available? Each correct answer represents a complete solution. Choose two.

A.

Half float

B.

Full float

C.

Total float

D.

Free float

Your company and a competing company have created a teaming agreement for an opportunity. Through this team agreement you and your competitor can complete a major program for a client. This is, technically, a risk response for both organizations. What type of risk response are you dealing with in this instance?

A.

Teaming

B.

Exploiting

C.

Accepting

D.

Sharing

Two project managers in your program, Marcy and Mary, are not agreeing with the scheduling of project resources and they have asked for your help to determine the resolution. They are refusing to speak with each other and each is telling you that the other person is scheduling project resources for the project that are already scheduled to complete the work. In the communication model, what component represents the disagreement of these two project managers and their refusal to speak with each other about a resolution?

A.

Conflict

B.

Noise

C.

Barrier

D.

Ad hoc

You are working with Sam, a project manager on one of the projects within your program. Sam doesn't understand all of the rules and procedures that he's required to do as a project manager in your program. What are the rules and procedures called in project that Sam must abide by?

A.

Project governance

B.

Process procedures

C.

Enterprise environmental factors

D.

Program governance

The program manager has a global program with five component projects. The program sponsor wants the management plans, processes/procedures, and technology to be uniform across the program. The requirements will create issues and result in increased costs The program sponsor is new and has imposed these new requirements six months into a three-year program.

What should the program manager do next?

A.

Accept what the program sponsor requires and implement the changes.

B.

Discuss the proposed changes with the stakeholders and project managers, and give the program sponsor the best option.

C.

Respond to the program sponsor if the program sponsor asks about it a second time.

D.

Present the risks and benefits of the changes to the program sponsor.

You are the program manager for your organization. You have created a program that will create things for the organization throughout the program not only at program closure. All of the following are elements that you may transfer to the organization throughout the program's life cycle except for which one?

A.

Benefits

B.

Risk management outcomes

C.

Program personnel

D.

Outputs from team development

A program manager for the construction of a ship reviews the program management plan with a shipyard representative. The shipyard representative indicates that while 65 percent progress was anticipated, only 60 percent has been achieved.

What should the program manager do to ensure benefits realization?

A.

Conduct a program performance analysis based upon the deviation, and update the program business case to reflect the schedule delay.

B.

Inform the program sponsor and the steering committee of the delay, and validate the program business case.

C.

Analyze the impact of the delay, review risks identify any corrective actions, and update the benefits management plan.

D.

Update the program schedule, and escalate the issue to the program management office (PMO) to accelerate shipyard work.

A sponsor decides that the business environment is unfavorable for continuation of a program. The sponsor asks that the program be closed.

What items should be completed as part of the program’s final report?

A.

Lessons learned, successes and failures, and financial and performance assessments

B.

Final updates to the benefits register, successes and failures, and resource disposition

C.

Financial and performance assessments, successes and failures, and reason(s) for program closure

D.

Knowledge transition, successes and failures, and reason(s) for program closure

Julie is the program manager of the NHQ Program for her organization and she believes the program is now complete. Julie is closing her program, and she's working with her program sponsor to review the program's deliverables and benefits. Janet, the program sponsor, is very pleased with the program and agrees that the program has met the program scope. What should Julie and the program sponsor do next?

A.

Close the constituent projects before closing the program

B.

Complete the program's budget

C.

Release the program's resources

D.

Sign the certificate of program closure