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Which of the following risk response planning techniques is associated with threats and seeks to reduce the probability of occurrence, or impact of risk below an acceptable threshold?

A.

Risk avoidance

B.

Risk transference

C.

Risk mitigation

D.

Risk acceptance

You are the program manager of the NHQ Program for your organization. Your program has 14 constituent projects that are all creating benefits and deliverables for your program. You have recently terminated the GHW Project in your program because you've made trade-offs with other program projects and the deliverables of the GHW Project are no longer affordable. What project management activity should happen in the GHW Project?

A.

Quality audit

B.

Scope verification

C.

Scope control

D.

Financial audit

Your program will create new software and install new hardware for your organization. Some of the goals of the program is to improve employee morale, improve customer service, and boost customer satisfaction. These intangible goals need metrics. What program stakeholder is responsible for quantifying these goals?

A.

Program customer

B.

Program director

C.

Program manager

D.

Business analyst

You are the program manager for the HNY Corporation and you complete programs for other companies in your role. You have just been assigned a new program that is very similar to a recently completed program you did for your company. Management has asked you to create a cost estimate for the program so you base your current cost estimate on the recently finished program. What type of estimating technique have you used in this instance?

A.

Bottom-up

B.

Parametric

C.

Analogous

D.

Rough order of magnitude

You work as a program manager for a large construction program. Your program includes constructing hotels across the country. You collect information on the status of the program. During comparison with the original plan you find the 200 hotels have been completed as against 275 hotels planned as of today. In which program process are you working on?

A.

Monitor and Control Program Scope

B.

Monitor and Control Project Performance

C.

Monitor and Control Program Schedule

D.

Manage Program Issues

A program manager learns that their company’s organizational strategy has changed. This change impacts one component project of a program, misaligning it with both the program objectives and the new organizational strategy. This component project, however, is already 90 percent complete.

What should the program manager do next?

A.

Immediately submit a component project closure request to the program sponsor so that resources can be reallocated to strategically aligned component projects.

B.

Assess the impact of closure on other component projects, and generate a recommendation for submission to the program governance board.

C.

Recommend that the component project manager complete work activity to deliver benefits to the organization.

D.

Update the benefits management plan to reflect the impact of the change on the program and its intended benefits.

What is the other name for critical delivery dates?

A.

Substantial completion.

B.

Phases.

C.

Flags.

D.

Milestones.

The program manager must define the program and understand the organization’s target market and customer needs.

What should the program manager do first?

A.

Brainstorm with the program team to decide on the definitions of the target market.

B.

Meet with peers to identify the company’s competitors in the target market.

C.

Meet with the project managers to identify the target market.

D.

Work with the program sponsor to assess the needs of the target market.

A program manager for the construction of an international event venue that will impact the local community needs to determine the best approach for communications. One of the conditions of the program is that after the event takes place, a park will be built for the community’s use.

What should the program manager do to ensure community support?

A.

Review the scope with the program sponsor and community representatives

B.

Organize an advocacy group and facilitate community engagement

C.

Negotiate the program scope with community representatives

D.

Ensure community representatives are part of the steering committee

You are the program manager for your organization. This program will last for two years and has eight projects. The cost of your program is $4 million and there are some risk concerns that may affect the overall cost of the program. Management is concerned with how long it will take the program to reach the management horizon. What is management horizon also known as?

A.

Payback period

B.

Cost performance index

C.

Cost-to-benefits ratio

D.

Return on investment