A customer complains that a software update project is failing to deliver value according to the original scope. What should the project manager do to resolve the problem?
A project is approaching the closing phase. While preparing for the final steps, the quality system is updated in accordance with new international quality standards, resulting in new deliverable/approval procedures.
Which action should the project manager take?
A project is late due to a large number of scope changes. This was raised as a risk in the risk register during the initiation phase. The team is afraid that they will be blamed in case of failure and recommends that the project manager ask for an extension.
What should the project manager do first?
A team is performing above expectations, and the sponsor wants to expand the project scope to benefit the organization. However, there are only a few team members with the needed leadership experience.
What should the project manager do?
An organization has successfully delivered many projects using only predictive approaches. The organization has now decided to add some agile development processes into their standard deployment framework.
What should the project manager take into account first when building the schedule for this new project?
A project lead with a strong technical background oversees a project using agile delivery. The product owner asked the project lead to assist with ensuring the benefits of functionality that are built in the sprint are tracked.
What should the project lead advise?
A project manager is leading a project with a team that is comprised of both experienced and inexperienced team members. What should the project manager do to ensure an effective project team?
A project manager notices that a team member is upset during a team meeting. The project manager assesses the situation and determines that the team member does not collaborate with some of the other team members.
What should the project manager do?
A new project manager took over a project that has been ongoing for a while. Some project team members are not clear on when the project will end and feel the project has already transitioned into business as usual.
What should the new project manager do first?
A team member has escalated an issue to the project manager, stating that they have done their part of the job. Their concern is that there is still no response from the other party in the service level agreement (SLA). The team member is eager to find a resolution for the reported issue.
What should the project manager advise the team member to do to ensure that the project escalation mechanism is effective?
While sizing a user story in planning poker, one team member believes the user story should be 8 points. Another believes the story should be 2 points.
What should the scrum master do?
A project lead has asked a project team to update a 200-page project report and send it to the project sponsor. The team mentioned that nobody reads the report and it takes time away from higher priority work. The project lead responded that they have to show all the work that they performed in every iteration.
What should the project lead do first?
A newly assigned team member immediately begins questioning operating procedures. This new team member wants the team to follow operating procedures that the team member had used previously. During assignments, the new team member begins using some of those processes and procedures and suggests these practices to other team members.
What action should the project manager take?
A project manager has been assigned to a new project. The project sponsor has requested a detailed time line, but the project includes some deliverables that are not yet clearly defined.
Which project management approach should the project manager advise using?
A project manager has taken over a project and realizes a number of the suppliers responsible for the delivery have not done an implementation as complex and large as this project. The project manager reviews the risk log and logs this as a risk. Three months later, two suppliers have missed key milestone dates and delivered substandard work.
What should the project manager do?
A project manager with agile experience is part of an organization that is transitioning to agile. The project manager was assigned to the first agile project by the project management office (PMO). The PMO manager asked the project manager if an existing governance from a previous project would be suitable to use in the current agile project.
How should the project manager respond?
A project manager is managing a project that will engage resources from multiple countries in different time zones. What should the project manager do to ensure that team members are effective?
A project team is defining the ground rules during their first meeting as a team. During this session, only a few of the team members suggested and approved the ground rules while most remained silent. As a result, the team's ground rules favor those few team members.
What should the project manager do?
A project manager assigned to an agile project realizes that after iteration demos, new user stories to fix issues reported by the product owner are not included in prioritization of the following sprint. This has led to a high number of unprioritized stories in the backlog and will lead to delay of the product release.
What should the project manager do?
A project manager has an engineering team mostly comprised of new hires. The project manager has to carefully predict in which stage of the project they will need to spend most of their time to ensure the team is properly integrated and performing well.
In which stage of the project would the project manager need a greater effort to lead them?
The project manager is planning a project with several legal aspects for the city's municipality. The project is expected to take a year and will require a lot of paperwork since it involves multiple stakeholders, including the city's court.
What three actions should the project manager do? (Choose 3)
During a project iteration, half of the project team was reallocated to a new project. How should the project lead handle the situation?
A compliance manager announces a new policy issued by the government that may impact project development.
How should the project manager respond?
A project manager was assigned to lead a global project with a virtual team that is globally dispersed. The project manager has difficulties communicating with the team members and there seems to be frequent misunderstandings and conflicts.
What should the project manager do?
A project manager is planning the fifth sprint of a project when the sponsor requests a report on the business value gained to date. What should the project manager show to the sponsor?
A project manager is reviewing the team's Kanban board for an iteration with 16 tasks in progress. All the tasks are equally sized with an estimate of 8 man-hours of effort needed to complete each task. The team is made up of five cross-functional members. The normal working calendar is 8 hours per day; however, two of the team members will only work at 50% capacity. The project manager has a maximum of one week to deliver these tasks in progress due to government regulations.
Will the project manager meet this objective?
A company is transitioning from using a predictive approach to using an agile framework on a project. The project sponsor is concerned about the level of uncertainty and how to determine the time and budget required to complete the scope.
What should the project manager do to address this situation?
A software delivery project is in the execution phase. The project team has identified a need for an additional server as the software requires more data storage space than planned for. Without the additional server, the project delivery cannot continue.
What should the project manager do?
A project manager received several complaints from different project team members related to an unnecessary additional step the functional lead implemented as a preference. The project team members' work has been affected by this and they have missed a few deadlines.
What should the project manager do to address this concern?
During a sprint, the product owner requested a change in the features to be delivered in the same sprint. According to the product owner, the request from the customer is due to regulatory reasons and they have a deadline to meet.
What should the project manager do?
During a contract renewal meeting, an organization's commercial team and the customer are disagreeing and negotiations are failing. What should the project manager do to reach an agreement that will satisfy all parties?
A project is 20% complete. The client has accepted a project order amendment that involves a major change. Without this major change, the project result will be useless for the client organization.
What should the project manager do?
A work package to configure new computer hardware is received, and a list of related project activities have also been identified. What should the project manager do?
The project team completed a demonstration of the main deliverable of the project. Although the project sponsor is happy with the outcome and is ready to sign the release to production, one of the business unit managers who attended the demo believes that the deliverable is not complete.
Which document should the project manager use to resolve this situation?
At the first retrospective meeting, a developer in a newly formed team points out that frequent delays in documenting the requirement solution are impacting the workflow. The developer wants to know why the analyst is not doing their job on time. Confronting the analyst causes a conflict that quickly escalates. The analyst is certain that the documentation process is not solely their function.
What should the project manager do to resolve the conflict and prevent future conflicts as the team matures?
A team member mentions to the scrum master that the user stories are too long. The team member believes this may be the cause of the team's inability to deliver value for stakeholders.
What should the scrum master do?
A project to support an organizational transformation is in the planning phase. Transformation is the project sponsor's idea and is not aligned with key stakeholders because they all have different opinions about the project outcomes.
What should the project manager do next?
Three testers joined the project team just before the end of the build. During the project team meeting, the testers indicated that the project quality is poor, and they should not continue testing until all the defects are fixed.
Which three actions should the project manager do? (Choose 3)
An experienced project manager has been assigned to a hybrid project that requires an extensive amount of information to be updated. Which tool should the project manager use along with the team?
A project manager was appointed to lead an already approved project. While reviewing the benefits management plan, the project manager finds out that the information about the forecasted value of the project may not be accurate.
What should the project manager do?
A project manager is leading the development and delivery of a strategic product that must be delivered on time. The project is facing technical issues that could significantly impact the budget and ability to deliver some of the product features.
What should the project manager do first to resolve the issue?
A software development project is about to start. The product owner and project manager cannot agree on which programming language to use from the available two. The company lacks experienced developers in the product owner's preferred language; however, they are very skilled in the other language.
What should the project manager do?
During project planning activities, a project manager identifies potential delays in obtaining resources required for a project. This will significantly impact the construction timeline.
What should the project manager do?
The project team members have finalized the technical specifications after their discussion with the machine manufacturers. However, it has been identified that the specifications are not aligned with the project management office (PMO). The project team members are confident about their choice of specifications.
What should the project manager do in this situation?
A project team wants to change a delivery approach for a project. Team members explain the need for a review of the information-sharing approach to ensure efficient information exchange during the project.
What should the project manager do?
A project steering committee meeting was arranged to approve a milestone of a project within two weeks. The project manager is informed that a new project executive will take over the project.
What should the project manager do first?
A project manager is in the process of authoring the communications management plan for a new project. One of the project's stakeholders has a habit of posting work updates on social media, which may include confidential project status updates.
What should the project manager do?
A project manager notices that the project team is encountering product issues while coding client-specific developments. The project manager foresees delays to the project's timeline because of these product issues.
Which methods should the project manager use to communicate project delays and other difficult messages to stakeholders?
A project manager is managing a project in a fast-paced environment. The project manager needs to empower the team to collaborate toward an expected outcome and enable high-team performance. The CEO has suggested that the project manager apply a servant leadership style.
What should the project manager do to demonstrate the capabilities of a servant leader?
A company has decided to create a new product to prepare itself for the changing economy. The technology required for the new product is not well understood yet, and the requirements are still being debated.
Which approach should the project manager advise for this project?
