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You need to recommend a feature that erases agent workloads and resolves reported issues.

What should you recommend?

A.

Dynamics 365 Customer Service default functionality

B.

Microsoft AppSource

C.

Microsoft Store

You need to recommend tools for agents and management.

Which tools should you recommend? To answer, select the appropriate option in the answer area.

NOTE: Each correct selection is worth one point.

You need to propose a solution for form requirements.

What should you recommend? To answer, drag the appropriate solutions to the correct requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

You need to select an appropriate app for Relecloud.

Which app should you recommend?

A.

Dynamics 365 Field Service

B.

Dynamics 365 Sales

C.

Dynamics 365 Project Operations

D.

Dynamics 365 Customer Service

You are conducting performance testing for a Microsoft Power Platform solution. The solution uses Power Automate cloud flows to query and synchronize data across 10 different tables based on various criteria. You make the following observations:

• Internet speed during testing is fast (500 Mbps).

• There are 50 Dynamics real-time workflows in use.

• There are 63 Dynamics asynchronous workflows in use.

• There are 76 Power Automate cloud flows in use.

You identify the following performance issues;

You need to recommend steps to resolve the performance issues.

What should you recommend? To answer, select the appropriate options m the answer area.

NOTE: Each correct selection is worth one point.

You need to recommend a solution for integrating luggage information.

What should you recommend? To answer, drag the appropriate types to the correct tables. Each type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

You need to provide the IT specialists with design diagrams.

What should you provide?

A.

Business process modeler (BPM)

B Al Builder

B.

Entity relationship diagram (ERD)

C.

Dynamics 365 Product Visualize

You need to create an Agent security role.

Which three actions should you recommend? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

A.

Add security to the seat entity and assign users to the Agents role.

B.

Add security to the Core Records and assign users to the Customer Service Representative role.

C.

Copy the Microsoft Dataverse Basic User role.

D.

Rename the Customer Service Representative role to Agents.

E.

Copy the Customer Service Representative role.

F.

Name the new role Agents.

You need to recommend a solution for agents when working with customers to make reservations.

What should you recommend?

A.

task flows

B.

Business Process Flows

C.

workflows

D.

Power Automate

You need to provide the IT team and managers with a mobile solution.

How many apps should you recommend?

A.

one app for each job role

B.

one app for each user

C.

one app for all employees of the team

D.

one app for each team of employees