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You need to select an appropriate app for Relecloud.

Which app should you recommend?

A.

Dynamics 365 Field Service

B.

Dynamics 365 Sales

C.

Dynamics 365 Project Operations

D.

Dynamics 365 Customer Service

You need to propose a solution for form requirements.

What should you recommend? To answer, drag the appropriate solutions to the correct requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

You need to recommend a feature that erases agent workloads and resolves reported issues.

What should you recommend?

A.

Dynamics 365 Customer Service default functionality

B.

Microsoft AppSource

C.

Microsoft Store

You need to provide the IT team and managers with a mobile solution.

How many apps should you recommend?

A.

one app for each job role

B.

one app for each user

C.

one app for all employees of the team

D.

one app for each team of employees

You need to recommend a collaboration tool for each group.

Which tool should you use? To answer, select the appropriate tool in the answer area.

NOTE: Each correct selection is worth one point.

You need to recommend a solution for handling data entry requirements for the mobile audit teams.

What are two possible ways to achieve the goal? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A.

Canvas app within Power Apps Player

B.

Canvas app within a browser

C.

Dynamics 365 Field Service

D.

Dynamics 365 App for Outlook

You need to resolve the issue reported during testing.

What should you do?

A.

Create an image data type within the Inspection Order table.

B.

Create a relationship within the Inspection Order table to the originating inspection order.

C.

Create a Quick View form for the inspection order.

You need to design the quality inspection order data model.

What should you recommend? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

You need to recommend a solution for creating the initial inspection checklists.

What should you recommend?

A.

Power Apps Maker portal

B.

Dataverse for Teams

C.

Power Apps Studio

D.

Data Migration utility

You need to recommend an environment for the inspection solution.

Where should you recommend installing the solution?

A.

within the Dynamics 365 Field Service environment

B.

in a separate Microsoft Dataverse environment in the same instance as the Dynamics 365 Field Service environment

C.

in a separate Dataverse environment with Dynamics 365 apps enabled

D.

within the default Dynamics 365 Field Service environment