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What is the difference between a policy and a control?

A.

A policy is a type of control that states what management expects

B.

A control is a type of policy that directs staff behaviour

C.

Policies focus on organizations and people, controls focus on information and technology

D.

Policies are defined by governance, controls are defined by management

In an organization, a service desk team employs experienced staff who have worked there for many years and have good relationships with support teams. The organization has a good improvement culture, and staff are encouraged to use their experience and identify improvements. They are developing a new policy for handling incidents.

Which is the BEST approach for this new policy?

A.

Ensure that any identified exceptions are excluded from the policy to improve clarity

B.

Ensure that all teams involved in incident resolution collaborate in the development of the policy

C.

Implement the policy for service desk staff before informing other affected support teams

D.

Engage with stakeholders to ensure that as much detail as possible is included in the policy