Which is a financially valuable component that can contribute to the delivery of a service?
Which is the FIRST action when optimizing a service?
Which activity is NOT recommended by the start where you are' guiding principle?
What is used as a tool to help define and measure performance?
What can a change schedule be used for?
Which practice would be MOST involved in assessing the risk to services when a supplier modifies the contract they offer to the organization?
Which practice conducts reviews to validate that services are covering the needs of the customer?
Which statement about emergency changes is CORRECT?
A service will be unavailable for the next two hours for unplanned maintenance. Which practice is MOST LIKELY to be involved in managing this?
What is MOST LIKELY to be handled as a service request?
Which of the following statements is included in the 'improve' value chain activity's purpose'?
Which practice requires focus and effort to engage and listen to the requirements, issues, concerns and daily needs of customers?
How is a continual improvement register used?
Which statement about the purpose or the Monitoring and event management practice is TRUE?
What is the definition of “service management”?