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A supply manager learns that parts used in manufacturing are arriving scratched and must be polished before use, thereby hampering production. Sending the parts back to the supplier is not an option, as they are needed to meet increased demand. Which of the following will be MOST helpful in resolving this problem?

A.

Acceptance/rejection history

B.

Process control

C.

Corrective action plan

D.

Supplier certification

A company introduces a new product line. Although the line is selling well, profit margins are barely at the break-even point. In this situation, which of the following is MOST likely to improve profit margins’

A.

Conduct an analysis of all cost factors, including labor and overhead, to identify possible savings

B.

Determine whether in-house production of the components would be more economical

C.

Negotiate more favorable pricing with suppliers, using the promise of future business if the new line succeeds

D.

Research prices for similar products in the marketplace to determine if the company can raise its prices

A company logistics manager is informed that, because of an emergency, part of the firm's ocean-going cargo had to be thrown overboard. The losses are to be split 50/50 between the shipper and the freight company. Which of the following pertains MOST closely to this issue?

A.

Incoterms® 2020 rules

B.

Maritime law

C.

Reverse logistics

D.

International law

A warehouse manager notices that there has been a constant shortage of 4K TVs for the last few months. An investigation finds that the TVs have been stolen, even though warehouse access is strictly controlled by employee ID badge. In this situation, the warehouse manager's FIRST course of action should be to

A.

set up a security camera inside the warehouse facility

B.

perform more frequent cycle counting on the 4K TVs and monitor the transaction history more closely

C.

set up a cage and lock the storage location of the 4K TVs

D.

call a meeting to inform the employees of the finding, advising them to be aware of the situation

A manufacturer receives notice from one of its largest customers stating that, from this point on, it will only accept environmentally friendly boxes for packaging. The manufacturer checks the remaining packaging in its inventory and finds that it still has over six months' worth of boxes that are not made of environmentally-friendly materials. These boxes are custom-designed and cannot be returned to the packaging material supplier. In this situation, the manufacturer would be BEST served by doing which of the following?

A.

Disposing of the existing boxes and switching to environmentally-friendly materials

B.

Explaining the situation to the customer and offering the products in the existing boxes at a discounted price

C.

Negotiating a grace period with the customer to allow a gradual switch from the existing design to the new one

D.

Using the leftover boxes for internal purposes within the organization

An organization purchases material from several countries. These materials are assembled into products and sold in several other countries. This firm's product specifications will MOST likely reference

A.

International standards

B.

Incoterms® 2010 rules

C.

North American Free Trade Act

D.

exchange rates

A manufacturing firm redesigns its premier product to benefit from material standardization. This will entail re-tooling its manufacturing facility. The firm conducts a cost analysis using net present value (NPV) and considers four options. Option 1 is to make no change at all. Options 2, 3, and 4 represent different re-tooling configurations. The discount rate for NPV calculation is 10% per annum, and material costs are fixed for the next 3 years. The firm follows a three-year planning cycle and wishes to apply NPV over that time period to the calculations:

Option 1Option 2Option 3Option 4

Re-tooling Costs$0$500,000$800,000$950,000

Annual Material Costs$1,100,000$900,000$800,000$750,000

NPV = £ r.i (l*r/

What is the 3-year NPV of the best option’

A.

$2,939,000

B.

$2,692,712

C.

$2,961,983

D.

$2,735,537

A supplier with a previously good performance record has recently been shipping parts with a number of flaws, making them unusable for production. The firm’s supply manager would like to resolve these problems before taking more drastic measures. Which of the following actions should the supply manager take FIRST’

A.

Explore possible root causes, including changes in the supplier's production processes

B.

Ask engineering to review tolerances on non-critical specifications and relax them if possible

C.

Test the parts at an independent laboratory and notify the supplier of the results

D.

Re-work the parts in-house and bill the supplier for any costs incurred

A wine bar which also serves tapas and sandwiches notices that its customer volume fluctuates significantly (depending on convention tourism and hotel night stays) and that wait times for seating are growing longer. As a result, managing demand for perishable food products is becoming more challenging.

Which of the following would be MOST useful in this scenario?

A.

Least squares regression

B.

Winters model

C.

Single period model

D.

Box-Jenkins method

A product has the following characteristics:

COGS$1,000,000

Starting Inventory20,000

Ending Inventory10,000

What is the inventory turnover of this item’

A.

The product will turn 100 times.

B.

The product will turn 33.3 times.

C.

The product will tum 50 times.

D.

The product will tum 66.7 times.