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Which of the following statements about matrix organizations is false?

A.

In a matrix organization, conflict between functional and product managers may arise.

B.

In a matrix organization, staff under dual command is more likely to suffer stress at work.

C.

Matrix organizations offer the advantage of greater flexibility.

D.

Matrix organizations minimize costs and simplify communication.

Which is the least effective form of risk management?

A.

Systems-based preventive control.

B.

People-based preventive control.

C.

Systems-based detective control.

D.

People-based detective control.

Which of the following statements is true regarding outsourced business processes?

A.

Outsourced business processes should not be considered in the internal audit universe because the controls are owned by the external service provider.

B.

Generally, independence is improved when the internal audit activity reviews outsourced business processes.

C.

The key controls of outsourced business processes typically are more difficult to audit because they are designed and managed externally.

D.

The system of internal controls may be better and more efficient when the business process is

outsourced compared to internally sourced.

Which of the following standards would be most useful in evaluating the performance of a customer-service group?

A.

The average time per customer inquiry should be kept to a minimum.

B.

Customer complaints should be processed promptly.

C.

Employees should maintain a positive attitude when dealing with customers.

D.

All customer inquiries should be answered within seven days of receipt.

Organizations use matrix management to accomplish which of the following?

A.

To improve the chain of command.

B.

To strengthen corporate headquarters.

C.

To focus better on a single market.

D.

To increase lateral communication.

Which of the following would provide the most relevant assurance that the application under development will provide maximum value to the organization?

A.

Use of a formal systems development lifecycle.

B.

End-user involvement.

C.

Adequate software documentation.

D.

Formalized non-regression testing phase.

Refer to the exhibit.

The figure below shows the network diagram for the activities of a large project. What is the shortest number of days in which the project can be completed?

A.

21 days.

B.

22 days.

C.

27 days.

D.

51 days.

Which of the following distinguishes the added-value negotiation method from traditional negotiating methods?

A.

Each party's negotiator presents a menu of options to the other party.

B.

Each party adopts one initial position from which to start.

C.

Each negotiator minimizes the information provided to the other party.

D.

Each negotiator starts with an offer, which is optimal from the negotiator's perspective.

During which phase of disaster recovery planning should an organization identify the business units, assets, and systems that are critical to continuing an acceptable level of operations?

A.

Scope and initiation phase.

B.

Business impact analysis.

C.

Plan development.

D.

Testing.

Which of the following steps should an internal auditor take during an audit of an organization's business continuity plans?

1) Evaluate the business continuity plans for adequacy and currency.

2) Prepare a business impact analysis regarding the loss of critical business.

3) Identify key personnel who will be required to implement the plans.

4) Identify and prioritize the resources required to support critical business processes.

A.

1 only

B.

2 and 4 only

C.

1, 3, and 4 only

D.

1, 2, 3, and 4