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Which of the following is NOT included in Porter's Five Forces Model?

A.

Bargaining power of customers and suppliers

B.

Threat of new entrants and substitute products

C.

Level of competition in an industry

D.

Pace of technological advance

Innovation and creativity come from

A.

asking a single research consultant how people use our products or services.

B.

eliminating all but one of your company's traditional products/services.

C.

encouraging our own cross-functional teams to develop original ideas and strategies.

D.

absorbing the strategic best practices of other organizations to identify a metric for judging strategic needs.

Which of the following BEST describes the typical sequence of team development?

A.

Forming, measuring, informing, delivering

B.

Forming, norming, starring, positioning

C.

Forming, storming, norming, performing

D.

Forming, norming, storming, performing

Which of the following BEST ensures that front-line employees understand how to help implement an organization's strategic plan?

A.

Share a brief summary of the plan with all employees

B.

Subject employees to an evaluation confirming they have memorized the organization's mission statement

C.

Integrate the strategic plan with all departmental planning and budgeting

D.

Provide organization-wide general training focused on the concept of strategy implementation

In understanding an organization's functioning from a strategic perspective, it is necessary to recognize that

A.

the processes, systems, and people are interrelated and interdependent.

B.

each department works independently of the others.

C.

the product/service sector in which it is categorized is unique and independent.

D.

the leader is well recognized in the business community.

Which of the following best describes a Balanced Scorecard strategy map?

A.

Organization's value creation map

B.

Two-dimensional matrix describing the mission and vision of an organization

C.

Generic architecture for describing an organization's strategy

D.

Inventory of the strategic goals and objectives of an organization

In designing an organization's structure, which of the following is NOT relevant or NOT worthy of consideration?

A.

The company's attrition rate

B.

Customer segments

C.

Operating environment

D.

Company culture

How does qualitative information gathered by observation, interviews, or external focus groups inform strategic development?

A.

Defines future directions

B.

Provides insights on motivation of customers and competitors

C.

Provides market share information

D.

Confirms competitive positioning