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An organization with a team of live customer service agents wants to improve agent efficiency and customer satisfaction during support interactions. They are looking for a tool that can provide real-time guidance to agents, suggest helpful information, and streamline the support process without fully automating customer conversations. Which component of Google's Customer Engagement Suite should they use?

A.

Agent Assist

B.

Conversational Agents

C.

Conversational Insights

D.

Google Cloud Contact Center as a Service

A company wants to create an AI-powered educational solution that provides personalized learning experiences for students. This platform will assess a student's knowledge, recommend relevant learning materials, and generate personalized exercises. The application would provide the structure for lessons and track progress. What type of AI solution should they use?

A.

An AI-powered recommendation system for learning resources

B.

A large language model fine-tuned on educational content

C.

A learning management system (LMS)

D.

A customized learning agent

A data science team needs a centralized and organized location to store its various model versions, track their metadata, and easily deploy them to the respective applications. What Google Cloud service should they use?

A.

Cloud Storage

B.

Model Registry

C.

BigQuery

D.

Vertex AI Pipelines

According to Google-recommended practices, when should generative AI be used to automate tasks?

A.

When tasks are highly creative and require original thought.

B.

When tasks involve sensitive information or require human oversight

C.

When tasks are repetitive and rule-based.

D.

When tasks are complex and require strategic decision-making.

A customer service team wants to use generative AI to improve the quality and consistency of their email responses to customer inquiries. They need a solution that can guide the AI to adopt a helpful, empathetic tone while adhering to company policies. Which prompting technique should they use?

A.

Prompt chaining that engages the AI in a conversation to gather the necessary information before generating the email response.

B.

Role prompting that instructs the AI to act as an experienced customer service representative with corporate knowledge.

C.

One-shot prompting that provides a single example of a good customer service email.

D.

Few-shot prompting that provides examples of good and bad customer service emails.

A user asks a generative AI model about the scientific accuracy of a popular science fiction movie. The model confidently states that humans can indeed travel faster than light, referencing specific but entirely fictional theories and providing made-up explanations of how this is achieved according to the movie's "established science." The model presents this information as factual, without indicating that it originates from a fictional work. What type of model limitation is this?

A.

Bias

B.

Knowledge cutoff

C.

Data dependency

D.

Hallucination

What does Model Garden enable a company to do?

A.

Discover, customize, and deploy existing models from Google and its partners.

B.

Evaluate the performance of different models using various metrics.

C.

Manage different versions of a model, including the code, data, and parameters used to train it.

D.

Train new models from scratch using large datasets.

A research team has collected a large dataset of sensor readings from various industrial machines. This dataset includes measurements like temperature, pressure, vibration levels, and electrical current, recorded at regular intervals. The team has not yet assigned any labels or categories to these readings and wants to identify potential anomalies, malfunctions, or natural groupings of machine behavior based on the sensor data alone. What type of machine learning should they use?

A.

Reinforcement learning

B.

Unsupervised learning

C.

Deep learning

D.

Supervised learning

An organization wants to quickly experiment with different Gemini models and parameters for content creation without a complex setup. What service should the organization use for this initial exploration?

A.

Google AI Studio

B.

Vertex AI Prediction

C.

Vertex AI Studio

D.

Gemini for Google Workspace

A home loan company is deploying a generative AI system to automate initial loan application reviews. Several applicants have been unexpectedly rejected, leading to customer complaints and potential bias concerns. They need to ensure responsible and fair lending practices. What aspect of the AI system should they prioritize?

A.

Implementing stricter data security measures to protect applicants' financial information from unauthorized access.

B.

Ensuring AI decision-making is explainable to understand decision reasons and establish accountability.

C.

Increasing the speed at which the AI system processes loan applications to handle the high volume.

D.

Regularly updating the AI model with more financial data to improve its accuracy over time.