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Assuming you need to schedule meetings for all staff in your contact center within one day. In order to minimize impact on coverage, meetings can be run in maximum three sessions. Is it possible to configure such a meeting in WFM to be scheduled automatically?

A.

Yes- using Multiple Groups functionality

B.

Yes, using regular meeting functionality

C.

No, it cannot be done without manual intervention of the supervisor

D.

No, it cannot be done at all

What is the default start step when adding a new Shift?

A.

5 minutes

B.

15 minutes

C.

30 minutes

D.

1 hour

Complete the sentence:

Task Sequence is configured on_____________________________.

A.

An Activity

B.

A Contract

C.

A Shift

D.

A Rotating Pattern

When does WFM web place a trade "in review"?

A.

The agent schedules have different trade rules

B.

The agent schedules have the same trade rules

C.

Either agent is trading days off for working days

D.

Either agent has a scheduled exception with the delete rule enabled

Which of the following statements is true?

A.

An Agent must have only one contract, but can be scheduled for multiple shifts.

B.

An Agent does not new to have a contract, but must work for at least one shift,

C.

An Agent can have multiple contracts, but must be scheduled only for one shift.

D.

An Agent can have any number of contracts and can be scheduled for any number of shifts.

How do you guarantee the same day-off for a team while their start times on a work day may vary?

A.

Use Rotating Patterns

B.

Use Shift Exceptions

C.

Set "Maximum Start time difference for Members of the same team" parameter

D.

Select "Use Team Constraints" while building the schedule

For the "Expert Average Engine" Forecasting Algorithm. What is the recommended minimum amount of data needed?

A.

1week

B.

1 month

C.

1year

Which of the following is required to connect the WFM Server to the WFM Database?

A.

DB Server

B.

WFM Data Aggregator

C.

Stat Server

D.

Database Access Point

At what point can an Agent see his own schedule through WFM web Agent?

A.

Once the schedule is published

B.

Once the configuration, policy and Calendar are configured

C.

Once the forecast is published and the Agent runs the Scheduler

D.

Once the Supervisor runs the scheduler

Where can Overlays be configured?

A.

Genesys Administrator

B.

WFM Configuration Utility

C.

WFM Web for Supervisors

D.

WFM Web for Agents