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Which of the fallowing can be configured to send (through a customer-supplied SMTP server) E-mail notifications to agents and supervisors?

A.

WFM SMTPServer

B.

WFM MailServer

C.

WFM Builder

D.

WFM Daemon

Which of the following Time Profiles is valid for statistics used in WFM?

A.

WFMProfile, Selection=0:00+0:10

B.

WFMProfile, Growing=0:00+0:30

C.

WFMProfile, Sliding=0:00+0:l5

D.

WFMProfile, Growing=0:00+0:l5

E.

WFMProfile, sliding=0:00+0:05

Which option specifies the amount of time, in seconds, between updates to the real-time agent adherence data displayed in WFM Web?

A.

Adherence section > Refresh Interval

B.

Adherence section >RefreshRate

C.

Adherence section > Refresh Time

Which are possible methods of WFM Server load balancing?

Choose 2 answers

A.

Processor balancing

B.

Memory balancing

C.

Host balancing

D.

Third-party load-balancer

What task can using WFM Web for Supervisors allow you to do?

A.

Assign Agents into the teams

B.

Approve vacation

C.

Create a Vacation rule

D.

Assign an Agent into Agent Group