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Choose the types of available Phone Trunks in Genesys Cloud. (Choose two.)

A.

Gateway

B.

SIP

C.

Outbound Proxy

D.

WebRTC

Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?

A.

Public Interface Services

B.

Core Services

C.

Communication Services

D.

Application Services

You must work closely withbefore completing configurations for external SIP trunks.

A.

Genesys

B.

The Resource Center

C.

Your carrier

D.

Your designated contact

All of the following are steps that must be completed to configure an Edge appliance. EXCEPT.

A.

Create a Site

B.

Assign the Edge to a Site

C.

Configure a trunk

D.

Create an Edge Group

E.

Associate the network interface

F.

Authenticate the Edge

G.

Configure the Edge Connectors

Instant messaging costs are significantly less than long-distance phone conversations.

A.

True

B.

False

What additional functionality does Communicate brings to Genesys Cloud?

A.

Knowledge base features, such as FAQs and Communities.

B.

Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto- attendant.

C.

Call center features such as ACD and scripting.

D.

Directory capabilities, such as advanced search, profiles, and keyword searching.

Calling Name and Address can be overridden.

A.

True

B.

False

When you configure to place a call outside the contact center, is it possible for you to assign a default country code?

A.

Yes

B.

No

Which statement is true regarding chat rooms in Genesys Cloud?

A.

Notifications can be turned off per room.

B.

There is a maximum of 50 users to a room.

C.

You must have the room_user permission to use rooms.

D.

Administrators assign people to rooms.

Which feature is used to share a document of size 1 GB size through chat?

A.

Attach Button

B.

Workspace sharable link

C.

Drag and Drop

D.

Add web links