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Which of the following statements is true about the theory of constraints?

A.

It views a system in terms of discrete processes.

B.

Most constraints are physical.

C.

Most constraints are the result of policies.

D.

It focuses on continuous improvement.

According to Juran, when a major quality improvement project is launched, which of the following describes the desired change in performance level?

A.

Six sigma

B.

Continuous

C.

Breakthrough

D.

Sporadic

A company’s accounts payable department is trying to reduce the time between receipt and payment of invoices. If the team has just completed a flowchart of the process and identified the critical steps, which of the following tools should be used next?

A.

Fishbone diagram

B.

Scatter diagram

C.

Box and whisker plot

D.

Histogram

When the design for assembly is being evaluated, all of the following factors should be considered EXCEPT design for

A.

manufacturability

B.

cost

C.

simplicity

D.

cycle time

This QFD matrix was used in the design process for a ball point pen. What symbol is appropriate for the square labeled 10?

A.

B.

C.

D.

none of the above

Which of the following methods is used to develop an exhaustive list of ideas about a subject?

A.

Benchmarking

B.

Brainstorming

C.

Goal-setting

D.

Problem-solving

Is this a left-tail, right-tail or two-tail test?

A.

no

B.

left-tail

C.

right-tail

D.

two-tail

If the value of the test statistic had been 7.03, what action should have been taken regarding the null hypothesis?

A.

rejected

B.

accepted

C.

not rejected

D.

none of the above

Which of the following tools is used extensively in quality function deployment (QFD)?

A.

Affinity diagram

B.

Matrix diagram

C.

Cause and effect diagram

D.

Activity network diagram

Which of the following tools is used to identify potential events and contingencies for an implementation plan?

A.

PERT chart

B.

Process decision program chart

C.

Fishbone diagram

D.

House of quality