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A team working with a plant relocation is tasked with designing a process for moving 180 pieces of equipment. Incoming orders may need to be filled during the move at either the old site or the new one. Transportation equipment availability is uncertain. Construction schedules at the new site is very weather dependent. The team designs a chart that attempts to cover these and other contingencies with appropriate measures dealing with each.

The tool best fitted for this task is:

A.

Affinity diagram

B.

Inter-relationship digraph

C.

Tree diagram

D.

Process decision program chart

E.

Matrix diagram

F.

Prioritization matrix

G.

Activity network diagram

The Toronto plant produces appliances in the following distribution: Type A 23% Type B 42% Type C 35% A random sample of 300 appliances from the Texas plant has the following distribution: Type A 73 Type B 111 Type C 116 Is the distribution of appliances at the Texas plant the same as that at the Toronto plant?

A.

yes

B.

no

In problem 1, do the data indicate that the population for machine A has a larger standard deviation?

A.

yes

B.

no

A quality engineer employed by a hospital is asked to improve the process of medication storage in locked cabinets near patient doors. One defect that occurs rarely is that the medication caddy is left out when the cabinet is relocked. The engineer installs a gravity activated arm that will not permit the door to close when the caddy isn’t inside.

This improvement is best described by which approach to problem solving?

A.

5S

B.

Poka yoke

C.

Kaizen

D.

PDCA

E.

Re-engineering

In a series of linked processes and associated feedback loops the product or service flows ________ and the information flows ________.

A.

rapidly, slower

B.

downstream, upstream

C.

evenly, digitally

D.

sooner, later

E.

to the customer, from the supplier

F.

none of the above

After a team has engaged in diversion activities they may need to employ a tool for conversion. Examples of such a tool are:

I. nominal group technique

II. Multivoting

III. cause and effect diagram

IV. activity network diagram

V. matrix diagrams

A.

III and IV

B.

IV and V

C.

II and III

D.

I and II

Deming called the technique of studying a sample to gain understanding of the distribution of a population an “enumerative study.” His main objection to these studies was:

A.

they are too difficult to perform correctly

B.

they require extensive use of computers

C.

they assume a stable distribution

D.

random samples are expensive to obtain

E.

these studies have a high probability of Type II error

A team’s goal is to improve information flow in a payroll function. They make thirty-three Post-It® notes, each listing an issue for further investigation. After some discussion, they group them into four categories: mandated record keeping, privacy concerns, insurance concerns and transfer concerns.

This grouping process is best described by which approach to problem solving?

A.

Affinity diagram

B.

Inter-relationship digraph

C.

Tree diagram

D.

Process decision program chart

E.

Matrix diagram

F.

Prioritization matrix

G.

Activity network diagram

Calculate the interaction effect.

A.

1.5

B.

205

C.

–5

D.

17

E.

–17

P(A) = .42, P(B) = .58, P(A&B) = .10. Are A and B (statistically) independent?

A.

yes

B.

no