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Data being used in the initial set-up of a process are assumed to have a normal distribution. If the nominal (target) is set at the center of the distribution, and the specification limits are set at ±3σ from the center, then the Cpkis equal to

A.

–0.25

B.

1.00

C.

1.33

D.

1.67

When σ = 10, what sample size is needed to specify a 95% confidence interval of ±3 units from the mean?

A.

7

B.

11

C.

32

D.

43

A frequent cause of system sub optimization is:

A.

optimizing individual processes

B.

failing to draw a system flow chart

C.

using data with outliers

D.

failing to consider the normal distribution

A process can be defined as a repetitive and systematic series of steps or activities where inputs are modified or assembled to achieve a _______________ result.

A.

Revenue total

B.

Customer desired

C.

Budgeted

D.

Financial

Customers make a purchase decision based on a number of factors. In Lean Six Sigma we refer to these decision points as CTQ's which stands for __________.

A.

Cost of the quantity

B.

Conscious thought qualities

C.

Cost of Qualitative

D.

Critical-to-quality

According to Deming, which of the following is NOT a key element of quality leadership?

A.

Established organizational goals to meet or exceed customer needs

B.

The use of displays and awards to promote employee motivation

C.

Continual education and training that elevate the level of technical and professional expertise

D.

Elimination of barriers and distrust to create an organizational culture that fosters teamwork

Which of the following measures is increased when process performance is improved?

A.

Variability range

B.

Capability index

C.

Repeatability index

D.

Specification limits

A team wants to make a schedule for a project showing which tasks must be done sequentially and which may be done simultaneously. Which tool is most appropriate?

A.

matrix diagram

B.

cause and effect diagram

C.

process decision program chart

D.

affinity diagram

E.

activity network diagram

F.

tree diagram

G.

prioritization matrix

Ratio and Interval Scale of measurements are based on ______________type of data.

A.

Discrete & Attribute

B.

Discrete & Continuous

C.

Variable & Continuous

D.

Continuous & Attribute

If special causes are assigned in the process variations, then the UCL and LCL would be recomputed without removing those outliers. (True/False)

A.

True

B.

False