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What is an activity of the Plan and Build stage of the SIAM roadmap?

A.

appoint service providers

B.

define the strategic objectives

C.

performance management and improvement

D.

selecting the implementation approach

It is important to consider culture in any transition SIAM.

What is a challenge related to a culture of collaboration and cooperation?

A.

agreeing a standard approach for prioritizing incidents

B.

designing a common template for reporting

C.

ensuring that service targets for each service provider are the same

D.

service providers bypassing the service integrator

What is amitigation for the risk of ineffective data segregation?

A.

designing and implementing end-to-end security management

B.

documenting the expected benefits

C.

implementing clear policies for data, tooling and processes

D.

regularly reviewing reports to confirm they are still fit for purpose

During what stage of the SIAM roadmap should the customer organization first consider how it will balance the level of control it wants to have or delegate to the service integrator?

A.

Discovery and Strategy

B.

Implement

C.

Plan and Build

D.

Run and Improve

Which process evaluates and negotiates proposals from prospective service providers?

A.

contract management

B.

financial management

C.

service level management

D.

supplier management

What is one of the activities of the Plan and Build Stage of the SIAM roadmap?

A.

design the detailed SIAM model

B.

ongoing organizational change management

C.

produce the outline business case

D.

transition to the approved SIAM model

The service desk for a particular SIAM ecosystem is provided by an internal service provider.

Who is responsible for managing the performance of the service desk against their service targets?

A.

customer organization

B.

internal service provider

C.

retained capabilities

D.

service integrator

What is a benefit ofadopting SIAM for an organization?

A.

SIAM enables effective contracts between the service integrator and the service providers.

B.

SIAM makes service providers accountable for the end-to-end delivery of services.

C.

SIAM provides a single point of control for the integrated delivery of services.

D.

SIAM provides service providers with a tool to support their internal processes.

Which process records and manages service issues that are interrupting theavailability of a service?

A.

change management

B.

incident management

C.

problem management

D.

request fulfillment

What is a disadvantage of the hybrid service integrator structure?

A.

Thecustomer can inadvertently develop a long term dependency on the service integration partner.

B.

The customer can revert to an internally sourced solution if the service integration partner fails to live up to expectations.

C.

The high level of dependencyon the service integrator adds risks to continuity.

D.

The service integrator might be perceived to be biased, even if this is not the case.