Which function is responsible for the management of a data centre?
What do customer perceptions and business outcomes help to define?
Who is responsible for defining metrics for change management?
Which practice would help a user gain access to an application that they need to use?
Which practice makes new services available for use?
What is the purpose of problem management?
Which is the BEST example of an emergency change?
What is important for a ‘continual improvement register’ (CIR)?
Which practice has a purpose that includes helping the organization to maximize value, control costs and manage risks?
Which guiding principle recommends assessing the current state and deciding what can be reused?
