Which of the following activities would be performed by a process manager?
1. Monitoring and reporting on process performance
2. Identifying improvement opportunities
3. Appointing people to required roles
Who is responsible for ensuring that the request fulfillment process is being performed according to the agreed and documented standard?
What is a RACI model used for?
A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be expected of them?
A process owner has been identified with an "I" in a RACI matrix.
Which one of the following would be expected of them?
Which role is accountable for the operational management of a process?
How many people should be accountable for a process as defined in the RACI model
Which one of the following would be the MOST useful in helping to define roles and responsibilities in an organizational structure?
Who is responsible for defining metrics for change management?
How many people should be accountable for a process as defined in the RACI model?
