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The data center organization has all its services prepared and wishes to announce the outcome to its customers so that they can place their order.

What document – or information – will it share?

A.

Service portfolio

B.

Business continuity plan

C.

Needs analysis report

D.

Service catalog

Urgent maintenance work is required. Data center maintenance engineers collect electrical portable equipment from the warehouse and a few items have loose-fitting electrical cabling. Further checks indicate that it is not possible to determine when the last equipment test took place.

What is the next best action to take place?

A.

Straight away use the equipment since the maintenance works are urgent

B.

Apply duct tape to fix the electrical cabling so that the equipment is ready for usage

C.

Label the equipment as ‘out of service’ and schedule for testing

D.

Dispose of the equipment immediately

Job descriptions need to be created.

What is the main purpose for doing so?

A.

To provide employees a view on their salary development

B.

To provide employees with clarity on their job scope

C.

To provide employees with an understanding of their career progression

D.

To provide employees with information on possible early retirement

Customers of the data center want to know how much of the data center's power comes from renewable sources.

What should the data center service provider do to respond to these requests?

A.

Request the power company to provide an estimate

B.

Inform the customer that it is not possible to exactly determine how the power is generated

C.

Ignore the request since the source of power generation is not part of the SLA

D.

Implement the Renewable Energy Factor (REF) and report accordingly

In and around the data center, who is responsible for safety?

A.

The safety manager

B.

The facilities manager

C.

All staff

D.

The managing director

Data center operators complain about receiving too many non-alarm conditions.

What is the best response?

A.

Retrain staff on how to monitor the data center equipment

B.

Conduct a review of alarm information

C.

Instruct data center operators to ignore the non-alarm notifications

D.

Upgrade the monitoring system software to the latest version

A co-location data center wants to reduce IT energy consumption as part of its sustainability program. It has no direct influence over the IT usage of its customers.

What is the best approach?

A.

In a co-location environment, the customers determine what they do with their IT, the data center service provider has no say in this

B.

The data center may decide to reduce the power delivered to each rack by 10%

C.

The data center may issue recommendations to customers regarding the optimization of storage and CPU usage

D.

The data center may set limits to the volume of storage allowed for each customer

The organization is preparing for business continuity.

Due to the current economic situation, management wants to spend as little money as possible on an alternative facility.

Which option should you propose?

A.

Co-location

B.

Company owned

C.

Government owned

D.

DR provider

Training programs need to be selected.

Of the below, which is the first activity to start with?

A.

Create inventory of the services in the service catalog

B.

Contact training providers requesting for brochures

C.

Review the skills matrix

D.

Compare prices of various training programs

What is equipment life cycle management?

A.

The process to determine what the technical lifetime of the equipment is

B.

Equipment life cycle management is only used as input for the budgeting process in financial management

C.

The process to determine what the economic lifetime of the equipment is

D.

The process to ensure that all the physical facilities and supporting equipment is fit for their intended purpose on a continuous basis