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An instructor is ending a training course and has covered all the material. The instructor has just conducted a final summary of the material. Which of the following should the instructor do NEXT?

A.

Provide an end of course critique to the learners.

B.

Conduct an assessment to ensure the learning objectives have been met.

C.

Ask the learners if they have any questions.

D.

Thank the learners for their participation and conclude the course.

While the trainer is performing administrative functions at a desk, a student approaches the trainer and asks a question. Which of the following employs active listening?

A.

Stop working and focus on the student asking the question.

B.

Continue working while listening to the student.

C.

Focus on the student behind the one asking the question.

D.

Stare at the student while listening to the question.

During the course introduction, a student expresses that an objective they expected to be covered in the course is not listed. Which of the following actions should the trainer perform?

A.

Inform the student that they may not want to finish the course

B.

Remove the student’s evaluation of the course

C.

Comment that the objective topic is not required

D.

Direct the student to additional resources on the objective

A learner in an asynchronous e-learning course is having problems retaining the information from the course. Which of the following is the BEST solution to the learner’s problem?

A.

Direct the learner to a more introductory course.

B.

Inform the learner’s supervisor of the concerns.

C.

Have the learner take notes during the lessons.

D.

Wait for a required assessment and report the lack of knowledge.

An instructor is teaching a course with learners who have different levels of experience. During the course, one learner is constantly asking questions indicating that the learner does not have sufficient previous experience. Although the course is on schedule, some of the other learners are frustrated. Which of the following would be the BEST approach for the instructor to take?

A.

Direct the learner to the Internet to get more information

B.

Reschedule the learner for another course

C.

Maintain the current pace and continue to answer questions as needed

D.

Tell the learner to ask all questions at the end of the class

In a classroom setting, the same student keeps calling out the answer, stopping other students from participating. Which of the following would remedy this situation while motivating all learners?

A.

Privately ask the student to refrain from this activity.

B.

Divide the class into teams and ask the student to be the moderator.

C.

Ask the student to answer only one question per class.

D.

Call on other students by name.

Last week, a trainer completed lecturing on a topic. This week, a learner asks a question related to last week's topic. Which of the following techniques should be used when attempting to encourage learners to answer questions themselves?

A.

Use closed questions

B.

Refer to online references

C.

Ask probing questions

D.

Review last week's material

A trainer is contracted to teach from a particular outline and prepares accordingly. During the introduction, it is determined that the students are already versed in some topics and expected to review additional topics not included in the course outline. Which of the following is the BEST response?

A.

Explain that the contract requires teaching to the outline without deviation and begin the course as planned.

B.

Clearly mark areas for quick review and speak to management at the first opportunity.

C.

Excuse the students who already know the material and arrange for an advanced course.

D.

Change the outline to satisfy all students’ expectations.

The drawback to using open-ended questions toward the beginning of a synchronous virtual class is:

A.

response in a virtual class is too time-consuming for discussions at the start of class.

B.

virtual learners will be thrown off; they are expecting visual presentations.

C.

open-ended questioning is inappropriate for a virtual class.

D.

personal commentary is contradictory to the efficient impersonal design of virtual classes.

Which of the following would allow an instructor to motivate students to learn a complex topic?

A.

Divide the class into teams and play a game using topic principles.

B.

Provide handouts describing shortcuts.

C.

Allow students to take quizzes multiple times.

D.

Offer extra credit to the student who masters the topic first.

A student approaches the instructor with concerns that a specific assignment does not appear to meet any of the course objectives. Which of the following would be the BEST instructor response?

A.

Inform the student that the instructor did not write the objectives.

B.

Identify the objective with an explanation of how the assignment meets the objective.

C.

Direct the student to the instructor’s supervisor for discussion.

D.

Remind the student that not all assignments will align with a course objective.

Which of the following are the BEST methods for assessing learners’ knowledge of an objective when their work entails life-or-death decision-making skills? (Select TWO).

A.

Scenario-based learning

B.

Course surveys

C.

Teach back

D.

Situational interest

E.

Exclusion from a list

A fire alarm sounds at the beginning of a training course. The evacuation and inspection process takes 30 minutes. Which of the following would be the BEST solution to finishing the day?

A.

Extend the course time 30 minutes to compensate for the alarm.

B.

Reduce the number of breaks.

C.

Adjust the course flow and pace of the remaining time.

D.

Have a working lunch period.

A trainer happens to notice throughout a session that one learner is getting assistance from another learner on all of the assignments. Which of the following would be the BEST approach to diffuse this behavior?

A.

Move the learner who is assisting the other learner to another area in the room.

B.

Inform both learners that they will not receive credit for this particular session.

C.

Ask the learner who is assisting to allow for individuals to contribute equally.

D.

Allow the behavior to continue because the assessment means very little.

A student makes several mistakes while working on a computer-based lab. The trainer should:

A.

Assist the student in repeating the lab.

B.

Complete the lab for the student to keep the pace of the class.

C.

Explain to all students the mistakes that were made.

D.

Restart the student’s computer to see if that fixes the problem.