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A technician installs specialized software on a workstation. The technician then attempts to run the software. The workstation displays a message indicating the software is not authorized to run. Which of the following should the technician do to most likely resolve the issue?

A.

Install the software in safe mode.

B.

Attach the external hardware token.

C.

Install OS updates.

D.

Restart the workstation after installation.

A remote user is experiencing issues connecting to a corporate email account on a laptop. The user clicks the internet connection icon and does not recognize the connected Wi-Fi. The help desk technician, who is troubleshooting the issue, assumes this is a rogue access point. Which of the following is the first action the technician should take?

A.

Restart the wireless adapter.

B.

Launch the browser to see if it redirects to an unknown site.

C.

Instruct the user to disconnect the Wi-Fi.

D.

Instruct the user to run the installed antivirus software.

Which of the following is an advantage of using WPA2 instead of WPA3?

A.

Connection security

B.

Encryption key length

C.

Device compatibility

D.

Offline decryption resistance

A PC is taking a long time to boot Which of the following operations would be best to do to resolve the issue at a minimal expense? (Select two).

A.

Installing additional RAM

B.

Removing the applications from startup

C.

Installing a faster SSD

D.

Running the Disk Cleanup utility

E.

Defragmenting the hard drive

F.

Ending the processes in the Task Manager

A technician is working on a Windows 10 PC that has unwanted applications starting on boot. Which of the following tools should the technician use to disable applications on startup?

A.

System Configuration

B.

Task Manager

C.

Performance Monitor

D.

Group Policy Editor

The battery life on an employee's new phone seems to be drastically less than expected, and the screen stays on for a very long time after the employee sets the phone down. Which of the following should the technician check first to troubleshoot this issue? (Select two).

A.

Screen resolution

B.

Screen zoom

C.

Screen timeout

D.

Screen brightness

E.

Screen damage

F.

Screen motion smoothness

A systems administrator is experiencing Issues connecting from a laptop to the corporate network using PKI. Which to the following tools can the systems administrator use to help remediate the issue?

A.

certmgr.msc

B.

msconfig.exe

C.

lusrmgr.msc

D.

perfmon.msc

The courts determined that a cybercrimes case could no longer be prosecuted due to the agency's handling of evidence. Which of the following was MOST likely violated during the investigation?

A.

Open-source software

B.

EULA

C.

Chain of custody

D.

AUP

A technician is concerned about a large increase in the number of whaling attacks happening in the industry. The technician wants to limit the company's risk to avoid any issues. Which of the following items should the technician implement?

A.

Screened subnet

B.

Firewall

C.

Anti-phishing training

D.

Antivirus

A systems administrator is tasked with configuring desktop systems to use a new proxy server that the organization has added to provide content filtering. Which of the following Windows utilities is the best choice for accessing the necessary configuration to complete this goal?

A.

Security and Maintenance

B.

Network and Sharing Center

C.

Windows Defender Firewall

D.

Internet Options

A user reports a virus is on a PC. The user installs additional real-lime protection antivirus software, and the PC begins performing extremely slow. Which of the following steps should the technician take to resolve the issue?

A.

Uninstall one antivirus software program and install a different one.

B.

Launch Windows Update, and then download and install OS updates

C.

Activate real-time protection on both antivirus software programs

D.

Enable the quarantine feature on both antivirus software programs.

E.

Remove the user-installed antivirus software program.

A user is unable to access a web-based application. A technician verifies the computer cannot access any web pages at all. The computer obtains an IP address from the DHCP server. Then, the technician verifies the user can ping localhost. the gateway, and known IP addresses on the interne! and receive a response. Which of the following Is the MOST likely reason tor the Issue?

A.

A firewall is blocking the application.

B.

The wrong VLAN was assigned.

C.

The incorrect DNS address was assigned.

D.

The browser cache needs to be cleared

A malicious file was executed automatically when a flash drive was plugged in. Which of the following features would prevent this type of incident?

A.

Disabling UAC

B.

Restricting local administrators

C.

Enabling UPnP

D.

Turning off AutoPlay

An application user received an email indicating the version of the application currently in use will no longer be sold. Users with this version of the application will no longer receive patches or updates either. Which of the following indicates a vendor no longer supports a product?

A.

AUP

B.

EULA

C.

EOL

D.

UAC

A user called the help desk lo report an Issue with the internet connection speed on a laptop. The technician thinks that background services may be using extra bandwidth. Which of the following tools should the technician use to investigate connections on the laptop?

A.

nslookup

B.

net use

C.

netstat

D.

net user