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A user on a SOHO network is unable to watch online videos, even at 240 pixels. The technician runs ipconfig from the user's computer and records the following:

The technician then connects a test laptop to the router via the user's Cat 5 cable and records the following information:

Which of the following is MOST likely causing the user's issue?

A.

Incorrect IP address

B.

Faulty NIC

C.

Misconfigured default gateway

D.

Bad network cable

Which of the following would be BEST reason to use a virtual machine as a sandbox?

A.

To test new software in a safe environment

B.

To increase the efficient use of computing resources

C.

To run multiple machines on the same hardware

D.

To have dedicated hardware for a single system

A user reports issues with a smartphone after dropping it. The icons on the screen all look normal, but when the user touches the email icon, for example, nothing happens. Which of the following is MOST likely the cause?

A.

Digitizer issues

B.

Overheating

C.

Broken screen

D.

Malware

A technician powers on a PC and its monitor and sees the following error message:

No input signal detected

The display lights on the computer are on. Which of the following is a possible solution?

A.

Changing the BIOS settings

B.

Changing the connector setting on the monitor

C.

Checking the power plug on the monitor

D.

Checking the power plug on the PC

A small office has a wireless network with several access points for roaming laptop use. Users occasionally report that the wireless connection drops or becomes very slow. Users have confirmed that this issue only happens when connected to the office wireless network. Which of the following would MOST likely be the cause?

A.

Hidden SSID

B.

Device interference

C.

Ethernet port flapping

D.

High ISP latency

Which of the following concepts would be used by an online retailer to quickly add more web servers during peak sales times?

A.

Community cloud

B.

Rapid elasticity

C.

High availability

D.

Metered service

An organization has some computers running macOS and some computers running Windows. The computers running macOS also need to run a piece of software that is only available on Windows. Which of the following BEST describes the solution for running Windows software on a computer running macOS?

A.

Operating system spoofing

B.

Remote software provisioning

C.

Indirect software implementation

D.

Cross-platform virtualization

A new version of Windows was released and a piece of software vital to the engineering department will not run on the new version. Which of the following is the BEST option to enable this department to be able to continue using this software?

A.

Do not upgrade any workstations within the organization.

B.

Upgrade all workstations and provide a virtual environment for the legacy software.

C.

Upgrade all workstations except those used by the engineering department.

D.

Purchase new workstations for the engineering department.

The IT department issued a corporate smartphone to a user, but the user returned the device stating it had connectivity Issues. The user claimed the device functioned on WI-FI but all connectivity to cloud services was lost as soon as the device was taken off site. Which of the following issues was MOST likely affecting the device?

A.

MDM was never properly set up on the device.

B.

S/MIME certificates were corrupted and needed to be reloaded.

C.

Bluetooth on the device was disabled by mistake.

D.

The device never had a proper SIM card installed.

A user failed to gain access to a building's entrance after security measures at the entrance were upgraded last week. The company implemented the 13.56MHz frequency short band, and users can now utilize their mobile devices to authenticate. Which of the following has to be enabled for the mobile device to authenticate?

A.

Bluetooth

B.

Biometrics

C.

NFC

D.

PIN

In which of the following places is a laptop's wireless antenna MOST likely located?

A.

Near the network interface card

B.

Underneath the battery

C.

Integrated into the motherboard

D.

In the bezel of the lid

An office manager reports that a printer is experiencing performance issues. Printouts are smudging when they are handled, and. recently, whenever the manager tries to print oversized documents, the paper jams before anything is printed on it.

Laura, a customer, has instructed you to configure her home office wireless access point.

She plans to use the wireless network for finances and has requested that the network be setup with the highest encryption possible.

Additionally, Laura knows that her neighbors have wireless networks and wants to ensure that her network is not being interfered with by the other networks.

She requests that the default settings be changed to the following.

Wireless Name: HomeWiFi

Shared Key: CompTIA

Router Password: Secure$1

Finally, Laura wants to ensure that only her laptop and Smartphone can connect to the network.

Laptop: IP Address 192.168.1.100

Hardware Address: 00:0A:BF:03:C4:54

Smartphone: IP Address 192.168.1.101

Hardware Address: 09:2C:D0:22:3F:11

INSTRUCTIONS

Configure Laura’s wireless network using the network adapter window.

If at any time you would like to bring back the initial state of the situation, please click the Reset All button.

A technician needs to install a cost-effective storage device into a rackmount server that will be used as a VM host. This storage will be used for all VMs that run from the server. Which of the following should be used?

A.

Optical disk drive

B.

eMMC storage device

C.

15,000rpm drive

D.

RAID 10 array

Which of the following network devices is used to separate broadcast domains?

A.

Switch

B.

Wireless access point

C.

Router

D.

Hub

An online retailer would like to add capacity to support increased sales. Additional servers have been installed. Which of the following should be used to ensure each new server is being properly utilized?

A.

Virtualization

B.

Clustering

C.

Load balancer

D.

Round-robin DNS

A technician unboxed a new computer, plugged it in to a UPS. and connected the requested peripherals. The computer lights and fans turn on, but the technician hears three loud, consecutive beeps during boot. Which of the following actions will remediate the issue?

A.

Replacing the power supply

B.

Replacing the UPS

C.

Changing the CMOS battery

D.

Reseating the RAM

A technician needs to improve a workstation's overall response time for frequently used applications and data without removing the current hard drive. Which of the following storage devices should the technician install to BEST accomplish the objective?

A.

M.2

B.

SAS

C.

HDD

D.

SCSI

A technician is upgrading a faulty motherboard that was ordered by an end user for an old, high-end desktop computer. However, the technician is unable to install the CPU into the socket. Upon closer inspection, the technician notices the pins on the CPU do not line up with the socket. Which of the following would be the best course of action for the technician to take NEXT?

A.

Try to set as many pins as possible.

B.

Install an adaptor to create a universal socket.

C.

Verify the socket type and manufacturer.

D.

Find a compatible motherboard for the CPU.

A technician is setting up a new desktop computer and will be installing the hard drive directly on the motherboard without using cables to connect it. Which of the following will the technician be installing?

A.

Thunderbolt

B.

eSATA

C.

M.2

D.

SCSI