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A user reports that, despite manually changing the date and time on a computer, the changes always revert after the computer is turned off for a period of time. Which of the following should the technician consider first?

A.

OS updates

B.

CMOS battery

C.

NTP server

D.

RAM

A technician receives a call from a user about a new USB 3.1 docking station. The user claims that their laptop does not charge when connected to the dock. The user confirms that the AC adapter for the dock is plugged in. Which of the following is the most likely cause?

A.

The dock is not designed to provide power passthrough.

B.

The dock is only connected to a USB 3.0 port.

C.

Proper drivers for the dock were not installed.

D.

Too many accessories are plugged into the dock.

A user is reporting that a computer has been very slow in recent days. The technician looks into the problem and finds pop-ups are randomly appearing on the screen. Which of the following is the next step the technician must take?

A.

Establish a knowledge base.

B.

Establish a theory of probable cause.

C.

Establish a new theory and consider escalating.

D.

Establish a plan of action.

An end user's domain password expires while they are working from home. The end user tries to reset the password using Ctrl+Alt+Delete and then receives the following message:

Configuration information could not be read from the domain controller, either because the machine is unavailable or because access is denied.

Which of the following will resolve this issue?

A.

Restart the computer.

B.

Connect to the VPN.

C.

Reset the account in Active Directory.

D.

Join the Wi-Fi network.

A technician replaced a failed PSU on a high-end workstation PC. Now, the PC fails to POST and does not stay turned on for more than five seconds. Which of the following power connections was most likely forgotten during installation?

A.

5V

B.

12V

C.

120V

D.

220V

Which of the following internet connection types is most likely to be used in remote locations?

A.

Fiber

B.

Cable

C.

Satellite

D.

DSL

E.

Cellular

Which of the following storage options would a technician most likely recommend to have large amounts of affordable capacity without concern for read times on a desktop computer?

A.

750GB NVMe M.2 SSD

B.

2x 1TB PCIe SSD in RAID 1

C.

2TB SATA 3.5" 5,400rpm HDD

D.

4TB SAS 2.5" 15,000rpm HDD

A user connects a laptop to a conference room audiovisual system using a VGA cable. The TV displays the image correctly, but the audio is not working. Which of the following will most likely resolve the issue?

A.

Replacing the VGA cable

B.

Switching inputs

C.

Using HDMI to connect

D.

Restarting the audiovisual system

Which of the following would prevent a virtual machine from communicating with any endpoints on a network or the internet?

A.

VDI

B.

Private cloud

C.

Sandbox

D.

Type 1 hypervisor

A technician just decommissioned an on-premises email server. Users are now complaining that scan-to-email is not working. Which of the following actions should the technician most likely take?

A.

Configure an email relay on an existing server.

B.

Configure a secure, cloud-based email relay.

C.

Bring the old email server back into production.

D.

Configure a new email server from scratch.

Which of the following components converts light into a digital signal?

A.

Inverter

B.

OLED

C.

Digitizer

D.

Webcam

A user's phone does not respond to touch. A technician inspects the phone but does not see any evidence of physical damage. The technician restarts the device, which does not fix the issue. Which of the following components should the technician examine next?

A.

Battery

B.

Screen

C.

Stylus

D.

Digitizer

Which of the following is a benefit of using a VLAN?

A.

It minimizes collision domains.

B.

It provides private access to cloud resources.

C.

It increases network address space.

D.

It enables secure network segmentation.

A user experiences a random BSOD while using a computer, but the operating system recovers as expected Which of the following symptoms would indicate the issue is related to RAM?

A.

Wrong BIOS configurations

B.

Continuous reboots

C.

Distended capacitors

D.

POST code beeps

A user tries to connect a monitor to a laptop to have an additional screen for work, but both screens show the same content. Which of the following should the user do to resolve the issue?

A.

Use the Add New Hardware assistant to add the monitor and set up the required settings.

B.

Purchase a docking station to connect both the laptop and the monitor.

C.

Configure the Windows tiling feature to display multiple windows.

D.

Go to the Display settings and configure the external monitor as extended.

STION NO: 7

A technician is selecting a power supply for a new computer. There will be a large number of connected devices that must be powered by USB. Which of the following specifications should the technician prioritize?

A.

Modular connector count

B.

5V amperage

C.

20+4 power connector

D.

Energy efficiency

A technician is troubleshooting issues occurring on a user's mobile device. Applications and the OS have slow response times, even when performing simple tasks, such as writing an email. Additionally, new applications occasionally fail to launch. Which of the following should the technician do next?

A.

Move the device to a room with a colder temperature.

B.

Close unnecessary programs.

C.

Reset to factory default settings.

D.

Check the battery health of the device.

Which of the following virtualization technologies allows Linux and Windows operating system to run concurrently?

A.

Test environment

B.

Sandbox

C.

Legacy OS

D.

Cross-platform

A software developer used client-side virtualization on a server to configure a web application. Although the application is working locally on the software developer's PC, other users on the LAN are not able to access the

application. Which of the following would allow other users to access the application?

A.

Bridge networking

B.

Application virtualization

C.

Virtual desktop

D.

Site-to-site VPN

A user is looking for a way to increase the total RAM in a system without upgrading the hardware. Which of the following should the user perform to complete this task?

A.

Run a burn-in application

B.

Create a VM.

C.

Install hardware-tuning software.

D.

Set up virtual memory.