Free Practice Questions for Cisco 820-605 Exam

The loss of a project sponsor can significantly delay time to value. A project sponsor provides the necessary support, resources, and advocacy for a project within an organization. Without a sponsor, projects can face delays due to lack of direction, resources, and organizational support

Employee satisfaction is critical when relocating to ensure talent retention during the transition. Cost efficiency is also essential as the relocation aims to reduce costs. Both outcomes support the company’s success during such a significant change. References: Cisco Customer Success Manager documentation1.

The sources used to identify customer barriers include consumption data, customer budgeting process, and customer sentiment. These sources provide insights into how customers are using the product or service, their budgetary constraints, and their feelings towards the product or service. This information is critical for identifying any obstacles that might prevent customers from fully utilizing and gaining value from their purchases. By analyzing these aspects, Customer Success Managers can develop strategies to overcome these barriers and ensure customers are achieving their desired outcomes.

The financial implication of churn is reduced revenue. When customers discontinue their subscriptions or stop purchasing products, the company’s revenue decreases. References: Financial analyses related to customer churn highlight the direct impact on revenue, emphasizing the importance of retaining customers to maintain financial stability.

A common indicator of customer health is the customer satisfaction metric. It reflects the level of satisfaction customers have with a product or service, which is a key indicator of their overall health and likelihood to continue using and recommending the solution4.

A decrease in subscription is a direct financial implication of churn, as it represents a loss of recurring revenue from customers who discontinue their service. 

When communicating with executives, it’s critical to focus on the value achieved by the solution and how it aligns with executive priorities. Executives are interested in how the solution contributes to the company’s strategic goals and overall success. References: Executive communication guidelines that prioritize value demonstration and alignment with leadership objectives.

The sales and marketing team are primarily responsible for the Evaluation and Awareness stages in the customer lifecycle approach. These stages involve attracting potential customers and helping them assess the company’s offerings. References: The customer lifecycle approach as outlined in Cisco Customer Success Manager documentation, which assigns specific roles to the sales and marketing team in the early stages of the customer journey.