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Company MM is wanting to build an out of town shopping complex. This will be located near a busy road which is surrounded by housing estates. MM has yet to obtain planning permission. It recognizes that unless it takes action, the local residents will object to MM's plans. As the Publicity Manager you have been asked to take over responsibility for Stakeholder Management.

Which of the following Stakeholder Management statements is NOT correct?

A.

Organizations will have a variety of stakeholders each with differing attitudes to risk which can cause conflict.

B.

Pressure groups have an interest in matters of public policy, but do not want to control the workings of government.

C.

Stakeholder management is made more complicated for an Organization when individuals belong to more than one stakeholder group.

D.

In measuring the satisfaction of stakeholder interests, Organizations should only focus on quantitative matters.

CCC is a software design company. The Board of CCC has always openly encouraged partnerships with a wide range of designers and other organizations in its industry in order to continually develop and enhance the services it offers and to utilize the expertise and knowledge of a range of individuals and organizations. CCC's staff have also been highly creative and innovative in the design services they provide. CCC regularly analyses and keeps up to date with changes in the environment in which it operates. CCC operates a sophisticated website to promote its services and keep in touch with its service users.

Which TWO of the following attributes of a change adept organization, as defined by Kanter, has CCC demonstrated? (Choose two.)

A.

Imagination to innovate

B.

Continual service development

C.

Openness to collaborate

D.

Environmental awareness

E.

Sophisticated systems

You are a Management Accountant working for a logistics firm that wants to build collaborative relationships with each of its key clients.

Which of the following changes to the management accounting function would you recommend to help the development of collaborative partnerships with a client?

Select ALL that apply.

A.

Open book management accounting in which the client can see the profits your firm makes from the relationship.

B.

Relocation of some management accounting staff from your Organization into the offices of the key clients.

C.

Management accounting staff from your Organization should be made available to the key clients to facilitate joint problem-solving.

D.

Recruitment of management accounting staff from the key clients to improve shared understanding.

E.

Close monitoring of service level agreements to ensure your Organization provides the minimum service specified.

'Big data' refers to datasets whose size is beyond the ability of typical database software tools to capture, store, manage and analyse.

 

Which of the following statements is NOT a valid statement regarding 'big data'? 

A.

As technology advances over time, the size of datasets that qualify as 'big data' will also increase.

B.

The definition of 'big data' can vary by sector, depending on the software tools and dataset sizes common to a particular industry.

C.

Sufficient analytical and managerial talent is available to exploit the opportunities associated with 'big data'.

D.

'Big data' will require the right infrastructure, incentives and safeguards to address public concerns.

BBB is a manufacturer that has been criticized in the financial press because it does not have a policy for sustainability.

Which THREE of the following elements would be crucial to BBB successfully embedding sustainability into its activities? (Choose three.)

A.

BBB should include sustainability targets in performance appraisal.

B.

BBB's Board should make a commitment to sustainability.

C.

BBB should give all its staff training in sustainability.

D.

BBB should spend at least 0.1% of its Net Profit on sustainability projects.

E.

BBB should employ a new public relations consultancy.

F.

BBB should investigate the costs and benefits of establishing a sustainability department.

The Management Accountant in company PP has been asked by the Finance Director to produce a paper on "Game Theory" for the next Board meeting.

 

Which of the following is a valid statement?

A.

Game Theory treats strategy as an interaction between the Organization and its customers.

B.

Game Theory suggests that Organizations should not interact with the external environment.

C.

Game Theory studies the strategic interactions among rational players.

D.

The information culture would be a key consideration to study as part of the Game Theory.

Johnson. Scholes and Whittington described three criteria. 'Suitability, Feasibility and Acceptability' to evaluate potential strategies. Which of the following statements relate to the three criteria? Select ALL that apply.

A.

Concerned with the expected performance outcome.

B.

Concerned with whether the strategy addresses the circumstances in which an organisation is operating.

C.

Concerned with the ability of the business to renew itself.

D.

Concerned with the latest reported results

E.

Concerned with whether the strategy could be made to work in practice.

CCC is a charity which has an excellent reputation within its home country. CCC employs over 300 highly experienced staff and also has 200 skilled volunteers. Its funding mainly comes from donations from the public but its public profile is low compared to larger, more publicised charities.

 

Due to the recent recession, public donations to CCC have fallen in the last five years, but demand for its services continues to grow.

 

The government of the country in which CCC operates is encouraging greater collaboration between charities and there have been several recent successful mergers within the charity sector. CCC has recently been approached by a high profile and well funded charity, PPP, with a proposal to merge. PPP offers complementary services to those offered by CCC.

 

Which TWO of the following factors would most likely be considered as an 'opportunity' for CCC?

A.

The excellent reputation of CCC

B.

Growing demand for its services

C.

Merging with PPP.

D.

Highly experienced staff

E.

Donations from the public

STU is a hospital that is wholly funded by its national government. In the last five years it has seen its funding cut by over 30% due to budgetary pressure on the government, caused by a global recession. As a result, the senior management team of STU has had to make some very difficult decisions about prioritizing how it spends the funds it receives from the government. Its main strategies have been to reduce the number of administration staff and nursing staff by 20%, in order to reduce its costs. It has also stopped providing a number of services to patients, including its counselling services and its physiotherapy unit.

Which of the following strategies has STU adopted to manage its reduced funding? (Choose all that apply.)

A.

Liquidation

B.

Divestment

C.

Retrenchment

D.

Facilitation

E.

Turnaround

A leading supermarket chain is undertaking environmental scanning as it is concerned that it is becoming uncompetitive and profits have started to fall. The Board is concerned that when the next Annual General Meeting is held, it will need to have a viable strategy to present to its shareholders, in order to prevent shareholders' protests.

  

In the past the company has been reluctant  to offer an Internet shopping service. However, it now believes that by offering this service and also introducing customer relationship marketing (CRM) this will produce a strategy that will help it to improve its competitiveness.

 

Which of the following statements apply to CRM?

 

Select ALL that apply.

A.

CRM utilises marketing resources to retain, rather than simply attract new customers.

B.

The company must be prepared to take customers' needs into account and be able to meet these needs.

C.

In mature markets, existing customers provide the most likely source of future earnings. 

D.

CRM is about marketing to customers to obtain their loyalty, so customer research is not needed. 

E.

The CRM process needs to include increasing the range of products that will be offered to customers.