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A large firm of chartered accountants decide to outsource all its IT and network support services to a specialist IT service provider based in a neighbouring town. From the list below, which are potential outcomes to the firm as a result of this decision?

 

Select ALL that apply.

A.

The firm becomes a more complex organisation.

B.

Specialist IT knowledge within the firm may be lost.

C.

Internal IT costs at the firm will increase year on year.

D.

Urgent IT issues at the firm may not be resolved as quickly.

Which of the following best describes generic competitors?

A.

Competitors which compete for the same income as the company.

B.

Competitors which compete with products which, although technically quite different, satisfy the same needs.

C.

Competitors which have similar goods but not necessarily the same size or structure organisation.

D.

Competitors which have similar size and structure and offer similar products to the same customers. 

Many public companies remain committed to the rational approach to strategic decision making believing that the long term advantages outweigh the disadvantages.

 

Which TWO of the following factors are considered to be advantages of the rational approach?

A.

Less time consuming and less expensive

B.

Fosters an entrepreneurial spirit

C.

Aids target setting and controls

D.

Stakeholder confidence is enhanced

Staff in Company A are sceptical that the new IT system being purchased will be properly implemented.

 

Which of the change management options below should management use to break down the resistance against the new system?

A.

Coercion

B.

Participation

C.

Manipulation

D.

Facilitation

A business manufacturing running trainers is considering exporting to a fast growing Asian market. Using Porter's Five Forces, which of the following statements is most likely to be incorrect?

A.

Supplier power is likely to be high

B.

Competitive rivalry is likely to be high

C.

New entrants are likely to be low

D.

Substitutes are likely to be high

The scientific management theory of management suffers from a number of problems. Which THREE of the following apply?

A.

Because under scientific management employees are trained to do just one part of a job they can become bored, motivation declines and labour turnover increases.

B.

Managers may find that as the organisation grows in size there are increasing demands on their time and that it is therefore necessary to employ others to undertake supervision of day to day tasks.

C.

The approach assumes that people are only motivated by money but the evidence is that people are motivated by other things such as job satisfaction and a sense of achievement.

D.

This appoach depends on employees strong identification with management goals but this can sometimes be difficult to achieve.

E.

The approach leads to quality problems because the use of monetary incentives can lead employees to rush their work and be less careful in the completion of their tasks.

Which of the following statements relating to negotiation are incorrect?

Select ALL that apply.

A.

There are always at least two parties present in any negotiation process.

B.

Negotiation occurs when parties prefer to search for an agreement rather than openly fight.

C.

Negotiation takes place when there are no established set rules for resolving the conflict, or the parties prefer to work outside of an established set of rules to reach a solution.

D.

The negotiation process isn't always voluntary and a contract of agreement should be signed.

E.

The bargaining phase is the last stage of the negotiation process.

F.

The preparation phase is the first stage of the negotiation process.

Charles Handy described organisational culture as:

A.

The way we do things around here

B.

Values embedded in an organisation

C.

An invisible bond which ties the people of the organisation together

D.

The way of the employees and their beliefs

Which of the following best describes a shared service centre (SSC)?

A.

A shared service centre is when a contract is initiated with a third party to provide part or all of a business process or function.

B.

A shared service centre refers to the provision of a service by one part of an organisation where that service has previously been found in more than one part of the organisation.

C.

A shared service centre is when a dedicated finance function is set up within each business area.

D.

A shared service centre is when an organisation requires expertise and support of a team with a variety of skills.

Leading and developing a high performing team that has only recently come together is a challenge requiring leaders to prioritise different issues and adopt different styles and tactics at different stages of team development.

 

At one point the leader will need to:-

   • confirm personal roles and responsibilities,

   • plan the workload and agree working practices,

   • ensure all sources of conflict have been resolved, and

   • motivate team members to deliver their full potential.

With respect to the Tuckman model of team development, which is the stage where these leadership actions are most appropriate?

A.

Norming

B.

Storming

C.

Forming

D.

Performing