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A company is considering introducing a new product into the market but has been advised to undertake some qualitative research prior to doing this. The marketing manager is uncertain as to what information it will get from this type of research.

 

Which of the following can be identified by carrying out qualitative research?    

A.

The reason why a customer might buy a certain brand.

B.

The number of customer complaints received in a given period.

C.

The sales value of a product for a given period.

D.

The profitability of a competitor.

Q has been appointed as the Commercial Director of a medium-sized publishing company that is facing strong competitive pressures in difficult trading conditions. Q is surprised to find that the firm is pursuing the formal/rational approach to strategy development.

 

Q is now preparing a presentation to the Board to change the basis of strategy development to an emergent approach.

 

Which THREE arguments could Q use in the presentation?

A.

The rational approach takes up significant organisational resources, can be very expensive, time consuming and complicated.

B.

The rational process can end up as a bureaucratic, top-down process focusing on plans, systems and targets, leading to a loss of entrepreneurial spirit.

C.

Given an uncertain business environment, it is impossible for rational strategy makers to make reliable assumptions about the future.

D.

An emergent approach encourages managers to take a longer term view of the development of the business, rather than being short-term and reactive.

E.

From a stakeholder perspective, the emergent approach could be viewed as demonstrating that the organisation has a very clear sense of where it is going.

J has been appointed project manager for a multimillion dollar upgrade to factory computer systems for his international organisation.

 

The organisation has decided to adopt the PRINCE2 project management methodology, of which J has knowledge from a previous post, but this was some time ago and his knowledge may need updating.

 

In order to achieve maximum success, J realises he will need to ensure that problems encountered at each phase of the project are used to inform later stages of the project.

 

Advise J at which stage of the project lessons learned should be recognised and applied to later stages, in order to prevent recurrence during the project:

A.

Starting the project

B.

Initiation of the project

C.

Managing stage boundaries

D.

Controlling a stage

FR Company is undertaking analysis of its competitors. One part of its analysis will investigate its supplier whose products satisfy the same customer needs, but are technically quite different. Which of the following levels of competitors does this relate to?

A.

Generic competitors

B.

Industry competitors

C.

Form competitors

D.

Brand competitors

There are many implications for an organisation when using PRINCE 2 for managing projects. Which of the following statements are correct?

A.

The Project Manager can make decisions independently without the approval of the board

B.

The Project Manager must follow a restricted step by step procedure

C.

All six processes and the many sub processes must be followed

D.

Project staff must operate under a strictly managed and controlled regime

E.

All actions must be within the bounds of agreed project objectives and scope

Third party consultants, Member rotation, Confrontation, and Super-ordinate goals are examples of which of the following?

A.

Causes of horizontal conflict

B.

Methods of managing intergroup conflict

C.

Methods of managing conflict according to the Thomas-Kilmann Conflict Mode Instrument (TKI)

D.

Causes of vertical conflict

At present teams in an organisation are cohesive, successful and operate independently depending on the nature and location of the work. The introduction of competition between groups will heighten the cohesive aspect and reduce the cooperation overall.

 

In this organisation this will be accentuated by the intended change to the wage system, meaning that teams will compete for a share of a single bonus pool.

 

Some of these changes will be beneficial while others negative. Which of the following is the beneficial change?

A.

Competition breeds selfish behaviour and the bonus share out will create winners.

B.

Teams may be selective in the jobs that they undertake.

C.

Teams will concentrate attention on improving productivity through streamlining working practices.

D.

There will be severe pressure on the sales person to put the interests of their team first.

Two management actions that would be expected to occur at the START of most successful organisational change programmes are:

A.

'Build a sense of urgency' and 'Create a guiding coalition'.

B.

'Hire and develop employees who can embrace the vision' and 'Reinvigorate the change process with new projects'.

C.

'Embed the new routines' and 'Prepare for the next round of change'.

D.

'Empower broad-based action' and 'Consolidate the change'.

Four orthopaedic surgeons in a busy hospital department have very different work habits. Each has their own team of medical technicians who are used to the surgeons' personal preferences and are very comfortable with their routines; they basically do the same things every day. This way of working has gone on for several years.

 

When a new administration manager suggested that they train all of the technicians to work with all the surgeons this led to significant resistance from all of the parties involved. The technicians were concerned that they would no longer be able to perform their usual daily tasks.

 

On the basis of the scenario what would be the main cause of their resistance?

A.

The technicians' fear that they would be forced out of their regular habits.

B.

The technicians' concern over personal loss such as benefits and privileges.

C.

The technicians' fear that the changes proposed would harm the efficiency of the department.

D.

The technicians' belief that role ambiguity and uncertainty would increase. 

The B Car Company is considering a joint venture with a company in Country X. It is undertaking a political risk analysis at both a micro and macro level. Which of the following is a micro level risk?

A.

Threat of civil war in Country X

B.

Government expropriation of private company assets wtthout compensation

C.

Government regulation of the Car Industry in Country X

D.

Political boycott of goods from Country X by several other countries