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A company has a number of Strategic Business Units (SBUs), one of which operates in a market that is experiencing high growth. The SBU has only been in operation for a short while and therefore its market share relative to its competitors is small.

 

Which of the following is the most appropriate term for the SBU according to the Boston Consulting Group model?

A.

Dog

B.

Star

C.

Cash Cow

D.

Question Mark

In the model of the organisational iceberg, which of the following is NOT one of the hidden elements?

A.

Communication pattern

B.

Feelings

C.

Style

D.

Structure

Porter's Diamond model suggests that there are four factors which determine national competitive advantage.  The four are listed below. Which has the incorrect definition?

A.

Factor conditions: includes the availability of raw materials and suitable infrastructure.

B.

Firm strategy, structure and rivalry: if the home market is very competitive, a company is more likely to be world class.

C.

Demand conditions: the goods and services have to be demanded internationally.

D.

Related and supporting industries: these allow easy access to components and knowledge sharing.

There are several techniques that can be used when planning a project. Which of the following best describes a Work Breakdown Structure?

A.

A technique which can be used with critical path analysis to deal with uncertainties and risk within the project.

B.

A set of documents identifying each stage and task to be performed during development, defining a hierarchy of work prior to the allocation of tasks.

C.

A method of scheduling tasks using a chart on which bars represents the relative length of the task.

D.

A technique to arrange activities required to achieve the project objective, agreeing the objectives and determining exactly  the project aims.

Mintzberg describes various forms of strategy and labels each form. Which of the following options contains the correct matching of label with description?

A.

Plan = means of identifying place in the environment/market

B.

Perspective =  manoeuvre in a competitive business game

C.

Pattern = consistent behaviour over time

D.

Ploy = a path to get from here to there

Porter's Value Chain model is divided into two main categories. From the choices below identify the TWO categories:

A.

Operational activities

B.

Marketing and Sales activities

C.

Primary Activities

D.

Procurement Activities

E.

Support Activities

F.

Outbound logistics

The Finance Director in an organisation has suffered from some criticism in her management approach, in particular her poor communication methods. For example, using finance jargon in her emails and sending messages out of normal office working hours.

 

This has lead to some of the members of staff being demotivated.

 

Which of the following possible recommendations would improve the communication situation present in this organisaion?

 

Select ALL that apply.

A.

Arrange meetings whereby the Finance Director is the facilitator and an agenda is set which ensures clear objectives are established and action points noted and followed up.

B.

Send the members of staff on an away day event to improve morale.

C.

Have a glossary of key terminology, e.g. the meaning of the financial information abbreviations.

D.

Recruit a new Finance Director.

E.

Ensure the appropriate channels of communication are used to suit the situation and timing of responses is allowed.

The new Chief Executive of P Company has recently announced that there will be significant changes made to how the company operates. He has stated that his vision for the company cannot be achieved within the existing organisational paradigm.

 

Although the changes are significant, due to increased competitive pressures, the Chief Executive has commented that changes will need to be made quickly.

 

Which of the following types of change will occur in P Company?

A.

Evolution

B.

Adaptation

C.

Reconstruction

D.

Revolution

According to the Thomas-Kilmann Conflict Mode Instrument framework, conflict can be managed using which conflict-management dimensions? 

A.

Compromising and Accommodating

B.

Collaborating and Avoiding

C.

Assertiveness and Cooperativeness

D.

Assertiveness and Competing

What event occurs between the second and third stages of Gido and Clement's Project Life Cycle?

A.

An agreement to proceed with the project is made

B.

A request for a proposal is made

C.

Several solutions are proposed

D.

The identification that there is a need a project

E.

A feasibility study is undertaken

F.

Project objectives are identified