You attach an Incident to a Problem. What happens when you attempt to close the Problem without closing the Incident?
A valid value for a stored query Key Performance Indicator (KPI) metric type is:
How many primary servers are there in a very large CA Service Desk implementation?
Which component connects web browsers to the CA Service Desk Object Manager?
What happens when First Call Resolution occurs?
When correctly defined and well functioning, which CA Service Desk feature can help you manage repetitive change procedures on a Change Order?
When the status of Incidents is updated, where can you find the status changes?
Which features characterize CA Workflow? (Choose three)
Key Performance Indicator (KPI) results seem unusual. You need to verify that KPIs are working properly. Which command do you run to verify that the KPI daemon is running?
Level 3 CA Service Desk Analyst, Indira Chopra, resolves a ticket and returns it immediately to single point of contact (SPOC), Cliff Warner. Cliff needs to verify with the user that the issue is resolved and:
